Patron Accounts Assistant

Job Description

Job Description

Patron Accounts Assistant

Job Description

The Des Plaines Public Library has posted the full-time position of Patron Accounts Assistant. If you would like to apply, access the internal career center on ADP, under ‘Myself’ and select ‘Career Center’. This job posting will be posted internally for one week, before potentially being expanded to an external posting. The position will be open until it is filled.

Full-Time: 37.5 hours/week

Schedule: Mondays 8:30am-4:30pm, Wednesdays, Thursdays, Fridays 9:00am-5:00pm, Tuesdays 1:00pm-9:00pm, and every 4th Saturday 8:30am-5:00pm.

About the Position:

We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!

DUTIES:

1. Understands and carries out the Library’s policies and procedures

2. Assists patrons with all matters related to their Library accounts and

answers public questions.

3. May be responsible for one or more of the following: fulfills interlibrary

loan requests and reports statistics; registers public meeting room

bookings, maintains the schedule and public calendar, and reports

statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users.

4. Assists and instructs patrons in the use of the self-checks, automated

materials handler, copier, and catalog.

5. Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments.

6. Checks materials in and out, renews items, and sorts and routes materials.

7. Answers Library directional and procedural questions and general

community-related questions. Refers patrons to appropriate staff for

assistance when necessary.

8. Promotes Library card signup at in-person visits to local schools and

community events.

9. Reconciles patron accounts and takes payment for damaged and lost items.

10. Prepares daily cash deposit and cash register drawer for opening on the following day.

11. Accepts donations for the Friends of the Library and processes purchases from the on-going book sale.

12. Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening.

13. Compiles statistical data.

14. May attend appropriate meetings, workshops, and conferences.

15. May prepare weekly desk schedule.

16. Performs a variety of clerical tasks.

17. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Two years college preferred.

2. Two years library experience or two years retail customer service

experience.

3. Available to work evenings and weekends.

Starting Salary: $35,100 - $48,750 annually DOQ

Benefits:

• Vacation accrual
• Holiday pay
• Sick accrual
• IMRF Pension Plan
• Mission Square Pre of Roth 457
• Medical, Dental and Vision Insurance
• Life Insurance
• Employee Assistance Program