Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Provides support via phone, e-mail and chat to employees of corporate clients.
- Assists users in troubleshooting Outlook.
- Provides support for Microsoft Operating Systems (Windows7, Windows 10).
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Maintains regular and punctual attendance.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues.
- Controls user's computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with client service expectations.
- Trade School Certificate or Associate Degree in related field.
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including:
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
- None
- Strong technical and client interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Excellent oral, written, technical, and business communication skills.
- Ability to multi-task and work in fast paced environment.
Recommended Jobs
Director, FSQA - Meat Manufacturing
Job Description Job Description Description: This role provides strategic direction and hands-on leadership for Kilcoy Global Foods North America’s Quality and Food Safety programs. The Director…
Toolmaker / Machinist
Job Description Job Description Being part of a Team that Design, Fabricate and Built Custom Assembly/Automation Machinery. We are looking for good people that put pride in their work, are n…
National Wholesale Mortgage Account Executive
A national mortgage lender is seeking a Mortgage Wholesale Account Executive to manage a national account base and leverage an existing database of prospects. Applicants should have at least 1 year of…
Future Opening: Aquatic & Front Desk Representative positions
Goldfish Swim School Naperville Illinois is Hiring! Are you looking for a great gig where the work is FUN? Where it is Tropical all year long. All training is paid for and shifts are flexible to most…
Sales Supervisor - Part Time
Job Description Job Description At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevati…
Export Compliance Manager (Lisle)
The Export Compliance Manager is responsible for overseeing and executing the company’s export compliance program, ensuring adherence to U.S. export control regulations and, as applicable, the export…
ELECTRICAL SERVICES SUPERVISOR - (ENGINEERING TECHNICIAN V)
Job Requisition ID: 55901 IPR#25-00696 Opening Date: 05/04/2026 Closing Date: 05/18/2026 Agency: Department of Transportation Position Title: Engineering Technician V Salary: Anticipat…
Manual Machinist
Job Description Job Description Company Description Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fu…
Quality Assurance Manager
Full job description Staffmax is looking for Quality Assurance Manager with-Minimum of 4-5 years as a QA Manager in food processing/manufacturing facilities. In-depth knowledge and understandin…
Technical Customer Service Representative
Technical Customer Service Representative JOB-10046254 Anticipated Start Date April 20, 2026 Location Morton Grove, IL Type of Employment Contract Hire Employer I…