Technical Customer Service Representative

Technical Customer Service Representative

JOB-10046254

Anticipated Start Date

April 20, 2026

Location

Morton Grove, IL

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

We are seeking a detail-oriented Technical Customer Service Representative to support order entry and processing for manufactured equipment. This role focuses on delivering excellent customer service, managing order workflows, and coordinating with internal teams to ensure accurate and timely fulfillment. The ideal candidate is technically inclined, highly organized, and capable of working independently in a fast-paced environment.

Job Description

• Process and manage customer orders for manufactured equipment with accuracy and efficiency
• Enter and maintain order data within internal systems (ERP/CRM platforms)
  
• Communicate with customers to provide updates, resolve issues, and ensure a high level of satisfaction
  
• Collaborate with internal departments to coordinate order processing and address inquiries
  
• Maintain professional and respectful communication with both internal and external stakeholders
  
• Identify and resolve order discrepancies or issues in a timely manner
  
• Support overall customer service operations and contribute to process improvements
• Shift: 8am - 4: 30pm, M-F

Skills Required

• Minimum of 3+ years of customer service experience (technical or B2B environment preferred)
• Two years of college or technical schooling, OR 5+ years of relevant technical work experience
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP or CRM systems (SAP or Salesforce preferred)
• Strong technical aptitude and basic mathematical skills
• Ability to work independently and manage multiple tasks effectively
• Strong customer advocacy mindset and problem-solving skills

Preferred:

• Bilingual or proficiency in a second language
• Strong organizational, multitasking, and time management skills
• Ability to adapt quickly in a fast-paced work environment
• Team-oriented mindset with a high level of professionalism

Education

• Highschool diploma or GED

Pay Rate

• $22 - $24 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.