Outside Parts Sales Representative
Company Overview: Our client is a family-owned truck dealership providing sales, parts, and service for trucks, street sweepers, and trailers, with a focus on exceptional customer service and continuous improvement. They are looking to add a Counter Sales Rep to their growing team in Batavia, NY. Compensation & Benefits : Our client offers a competitive $52k Base Salary (Flexible/Negotiable DOE) employees receive company-paid life insurance, health coverage, 401K with match and profit sharing, paid holidays, vacation, sick time, uniforms, paid training and certification fees, company events, and weekly direct deposit pay. Position Description: The Outside Parts Sales Representative solicits parts business from assigned and individually gained accounts and territories through in person, email and phone communication. Duties and Responsibilities:
General
- Prospect for new customers and manage customer database, utilize RPM system, RigDig, Safersys, and county association memberships.
- Participate in company functions for customer development.
- Act as a public relations liaison for the dealership.
- Follow up on parts orders to ensure that customers have been served properly.
- Participate in local functions, i.e. picnics, golf outings, boat rides, etc.
- Assist in front/back counter parts functions when needed, possible Saturday morning.
- Provide new/used truck sales leads to the truck sales department.
Ordering Procedures
*Subject to change based on experience with CDK & DTNA, laptop option available to look up parts and invoice on site*
- Communicate parts orders to counter people via email. Advise whether status is stock or emergency. If an emergency, the counter person will check and advise on availability. Utilize the in-house DMS System as well, CDK, to investigate and process orders.
- Advise counter person on delivery instructions and/or Parts Manager to coordinate delivery.
- Verify with customers if the delivery date of non-stock items is acceptable with all customers before ordering.
- Follows through with customer care issues, i.e. credits due and cores, Excelerator, etc.
- Any customer returns must have signed pickup receipt attached to parts or cores. If clean reman exchange, receipt must state.
Other
- Prepare weekly call logs. Manage call logs in Microsoft Excel. Identify any pending issues with customers.
- Successfully sign up customers with Excelerator Parts and assist with training and support issues.
- Keep abreast of DTNA Communications on parts & service side and communicate information to customers.
- Each month, turn in expense reports to Sydney or Amanda.
- Understand CDK pricing matrixes and flexibility options.
- Review any special orders with the Parts Manager and obtain his/her approval.
- Obtain Parts Manager Approval for any special pricing.
- Attend training seminars when available.
- Participate in Freightliner Parts Academy programs.
- Understand BAT-I CDK system, obtain skills to create part invoices and look up inventory.
- Advise Accounting & Finance Manager of changes in customer’s names, address, etc.
- Participate in development of parts flyers, specials and advertising materials.
- Understand other parts-related programs, i.e. Fleet guard Filter Rebates, Penske brake program, etc.
- Be aware of available industry websites.
- Read in a timely manner all E-bulletins and discuss opportunities.
- Research and suggest better buying opportunities.
- Entertain new business opportunities with existing customer base.
- Assist and help with development and changes in the Retail Parts Area
Recommended Jobs
Assistant Teacher
Role: Assistant Teacher Children's Land of Glenview is seeking a compassionate Assistant Teacher to join our family and team-oriented organization. At our beautiful facility, we provide a warm and w…
Agent In Charge
Agent In Charge Location: Willowbrook, IL Pay Range: $20/hr Salaried Let’s Be Blunt Cannabis isn’t just an industry — it’s a movement. Mint Cannabis is proudly leading the charge fro…
Shift Supervisor
At Waffle House, we are not in the food business. We are in the People Business and we are hiring immediately for shift supervisors. Being in the People Business, we don’t just take care of our cust…
Associate Director, Strategy & Insights, Patient First Digital Solutions
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description PPD is revolutionizing patient recruitment. As the clinical research division of Thermo Fisher Scientifi…
Lawn Care Professional
Benefits: ~ Company parties ~401(k) matching ~ Bonus based on performance ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Free uniforms ~ Health insurance ~ Opportuni…
Compliance Specialist, Healthcare & TSA, Road US
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment …
Amazon Sales Strategist
**Position open to US applicants only. *Open to remote* The Amazon Sales Strategist position requires a highly motivated candidate with in-depth sales knowledge, preferably in the advertising ind…
LCP
Headway is currently seeking a compassionate and dedicated Licensed Clinical Psychologist to join our pioneering team in revolutionizing mental health care services. At Headway, we connect patients wi…
Executive Business Partner III
About the Role Executive Assistant Business Partners (EABPs) partner with Uber’s leadership to provide sophisticated administrative and operational support, while also contributing to projects tha…
Java Full-Stack Software Engineer
Title: Java Full-Stack Software Engineer Location: Deerfield, IL (Days onsite negotiable during contract, then ~4 days/week to convert to FTE) Duration & Type: Initial 6-month Contract with chance…