Agent In Charge

Agent In Charge

Location: Willowbrook, IL
Pay Range: $20/hr Salaried

Let’s Be Blunt

Cannabis isn’t just an industry — it’s a movement.

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone . Whether you’re a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.

We’re hiring an Agent in Charge (AIC) who’s ready to roll up their sleeves and support the daily operations of our dispensary while ensuring compliance with Illinois state cannabis regulations. This role is perfect for someone with cannabis retail experience who’s ready to step into leadership responsibilities and grow their career.

Ready to grow with us? 🌱 Let’s make it happen.

What You’ll Do

• Serve as the designated Agent in Charge (AIC) per Illinois cannabis regulations during assigned shifts
• Support Store Manager and Assistant Store Manager with daily dispensary operations
• Open and close the store, handling keyholder duties and ensuring compliance procedures are followed
• Assist with coaching Sales Associates on sales techniques, service standards, and compliance protocols
• Address and resolve customer concerns professionally and efficiently
• Support inventory control processes including receiving, product staging, and Metrc tracking
• Handle cash management tasks including register reconciliation and safe handling
• Conduct compliance checks, bag checks, and employee checkouts as required
• Ensure adherence to all company policies, SOPs, and Illinois cannabis laws

What You’ll Bring

• 2+ years of cannabis retail or customer service experience
• Leadership potential with a strong desire to develop into future management roles
• Excellent customer service, communication, and problem-solving skills
• Familiarity with Dutchie POS or other retail management systems preferred
• Knowledge of Illinois cannabis regulations strongly preferred
• Must be at least 21 years of age
• Must be able to obtain and maintain all required Illinois cannabis certifications, Agent ID, and credentials per state law
• Must be available to work a flexible schedule including evenings, weekends, and holidays

Why You'll Love Mint Cannabis

• A work culture that’s welcoming, passionate, and built on good vibes
• Opportunities for growth as we expand into new markets
• Discounts on products and merch
• Health, dental, and vision benefits (for eligible roles)
• Paid time off to relax, recharge, and take care of you
• A chance to be part of something amaZing 🌱
  
  

A Few Things You’ll Need

• Must meet all applicable Illinois state requirements to work in a licensed cannabis facility
• Must be able to stand, walk, and perform tasks for extended periods
• Must be able to lift up to 25 pounds
• Must be comfortable working in a fast-paced, highly regulated retail environment
  
  

About Mint Cannabis

At Mint Cannabis, we’re passionate about creating a premium cannabis experience — for everyone! Headquartered in Arizona, we’re a national, multi-state operator proudly serving both medical patients and recreational customers. From state-of-the-art production facilities to dispensaries that redefine the retail experience, Mint is raising the bar in every market we enter.

Our flagship location in Arizona — one of the largest dispensaries in the country — features a 24/7 storefront, the nation’s first cannabis kitchen offering delicious infused foods, and a drive-thru for ultimate convenience. We’re proud to offer a carefully curated menu of premium flower, concentrates, edibles, and more, designed to elevate the experience for seasoned consumers and newcomers alike.

Named “Most Innovative Medical Cannabis Dispensary” by the International Commercial Cannabis Awards, Mint Cannabis continues to grow rapidly across Arizona, Michigan, Missouri, and beyond. Our team — from budtenders to leadership — is driven by passion, education, and a commitment to helping every guest feel welcome, informed, and supported.

At Mint Cannabis, we’re not just changing the cannabis industry — we’re growing a community.

Equal Opportunity Employer Statement

Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.