ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location

divpspan style=font-family:arial, helvetica, sans-serifLocation: Anywhere in Country/span/pp /ppspan style=font-family:arial, helvetica, sans-serifAt EY, we’re all in to shape your future with confidence. /span/pp /ppspan style=font-family:arial, helvetica, sans-serifWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world./span/p/divdiv /divpspan style=font-family:arial, helvetica, sans-serifstrongServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location/strong/span/pp /pp /ppspan style=font-family:arial, helvetica, sans-serif​In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. Thats why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. /span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongThe opportunity/strong /span/pp /ppspan style=font-family:arial, helvetica, sans-serifYou will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career. /span/pp /ppspan style=font-family:arial, helvetica, sans-serifIn this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongYour key responsibilities/strong /span/pp /ppspan style=font-family:arial, helvetica, sans-serifAs a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management. This position offers a unique opportunity to develop your leadership skills and expand your professional network. Key responsibilities include: /span/pp /pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifLeading engagement delivery and managing client relationships on a daily basis. /span/li/ulul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAccountable for program/project management, ensuring that all objectives are met. /span/li/ulul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifDeveloping resource plans and budgets for engagements, managing engagement economics effectively. /span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongSkills and attributes for success/strong /span/pp /ppspan style=font-family:arial, helvetica, sans-serifHere, you will serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to transform a clients enterprise or Global Business Service (GBS) or Enterprise Service Management (ESM) capabilities with ServiceNow or evaluating how AI can streamline service delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:/span/pp /pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to drive and support sales activities along-side EY pursuit teams demonstrating how EYs services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifLead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAct as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers) /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to build and foster client relationships and demonstrate the value of EY services /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExcellent business acumen with the ability to make fact-based decisions and resolve conflicts /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifProvide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to analyze a companys service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to create high quality deliverables and project artifacts /span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongTo qualify for the role you must have/strong /span/pp /pul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifBachelor’s degree required (4-year degree); Master’s degree preferred/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifTypically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serif5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifMinimum of 2 of the following ServiceNow certifications: /span/liul type=circleli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifServiceNow Certified Implementation Specialist – HR Service Delivery /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifServiceNow Certified Implementation Specialist – Customer Service Management /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifServiceNow Certified Implementation Specialist – Field Service Management /span/li/ulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExcellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience leading teams and supervising others /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifA drivers license valid in the U.S (United States). /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to travel to meet client needs (up to 60%) /span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongIdeally, you will also have/strong /span/pp /pulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifPerformance analytics and reporting experience – certifications are a plus /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifSource to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus /span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) /span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongWhat we look for/strong /span/ppbrspan style=font-family:arial, helvetica, sans-serifWe are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you./span/pp /pdivp /pp /ppspan style=font-family:arial, helvetica, sans-serifstrongWhat we offer you/strong/spanbrspan style=font-family:arial, helvetica, sans-serifAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn a href= style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifJoin us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifUnder our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongAre you ready to shape your future with confidence? Apply today. /strong/spanbrspan style=font-family:arial, helvetica, sans-serifEY accepts applications for this position on an on-going basis.strong /strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifFor those living in California, please click a href= for additional information./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongEY | Building a better working world/strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  /span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at a href= mailto: [email protected]@ey.com/a./span/p/d…