Maintenance Manager

Job Description

Job Description

ACCOUNTABILITY

The Maintenance Manager at Stoney Creek Hotel & Conference Center directs maintenance operations, implementing strategies and protocols to meet or exceed the needs of management, employees, and guests within budget constraints. This role adheres to the People First philosophy, collaborates with the General Manager, and oversees key projects, processes, and performance reports.

REPORTS TO AND IS SERVED BY: General Manager & Area Director of Maintenance

FLSA Designation: Non-Exempt

WHAT TO EXPECT

• Operational Leadership: Directs hotel maintenance operations, modifying strategies to meet objectives. Collaborates with the General Manager to review achievements and discuss necessary changes in goals or objectives. Participates in a standby emergency schedule for evening, weekend, and holiday coverage
• Problem Resolution: Resolves operational and facility problems to ensure maximum guest satisfaction and prevent operational delays for future growth.
• Project Oversight: Oversees key projects, processes, and performance reports, ensuring compliance with Stoney Creek Hotel & Conference Center standards.
• Preventative Maintenance: Directs preventative maintenance and projects to meet established standards. Manages the flow of outside contractors, minimizing their use.
• Administrative Responsibilities: Participates in administrative reporting, budgetary planning, and submittals for capital expenditures. Communicates successes and/or concerns promptly with appropriate corporate staff.
• Work Order Management: Schedules work order requests based on maintenance priorities.
• General Maintenance: Performs maintenance duties, including but not limited to electrical repairs, plumbing repairs, carpentry repairs, flooring replacement, glass replacement, painting, roofing repairs, concrete, and masonry work, and lock assembly replacement.
• Record Keeping: Maintains accurate and current records of maintenance activities.
• Bidding Process: Coordinates the bidding process, scheduling and monitoring work performed by contractors.
• Inspections and Security: Cooperates and complies with quarterly and annual inspections. Participates in weekly property walks/inspections. Ensures physical security by maintaining clean, locked storage areas and entrances with adequate lighting.
• Utility Knowledge: Possesses reliable knowledge of utility routing and cut-offs, including water, gas, sewer, electrical, telephone, and TV cable.
• Inventory Management: Purchases supplies and maintains a current record of inventories. Maintains equipment manuals and parts lists on a complete and current basis.
• Equipment Maintenance: Performs scheduled maintenance and preventative maintenance on all equipment based on manufacturer recommendations. Keeps the current inventory record up to date.
• Pool Maintenance: Maintains and tests the hotel pool, pool house, and pump rooms.
• Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
• Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

• Attention to detail and a commitment to safety and cleanliness.
• Ability to work independently and efficiently.
• Strong organizational skills to manage tasks and prioritize work.
• Good physical stamina and the ability to perform physical tasks such as lifting and bending.
• Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, maintaining facility operations and equipment, accurate and detailed record keeping, and support operations.

SOFT SKILLS

CHARACTERISTICS: Introspective, matter-of-fact, analytical, data-driven, introspective, deliberate, and organized.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High Schol degree or GED. Hospitality experience desired.

Certification in HVAC, Certified Pool Operator strongly desired.

Fully educated and able to train others in all hotel emergency procedures.

Knowledgeable of the use of all chemicals and equipment used to carry out the tasks of the hotel and able to train others.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: N/A

POSITION: On-site work at the hotel property.

Company Description

Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.

With deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.

Company Description

Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.\n\nWith deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.