Trainer - Customer Education

Posting Type

Hybrid

Job Overview

About Relativity:

At Relativity, we believe that learning is essential to customer success. Our software is more than a product—it’s a platform that powers transformation across legal, compliance, and investigative industries. As part of the Training & Instructional Design team, you’ll help our customers unlock the full value of our platform through learning experiences that are impactful, scalable, and measurable.

Role Summary:

The Training Specialist (Customer Education) plays a critical role in delivering high-impact education that empowers our customers and partners to adopt, use, and maximize Relativity products. You’ll facilitate engaging live and virtual training, collaborate cross-functionally, and help scale education through innovative delivery methods.


This role is ideal for a facilitator who thrives in customer-facing environments and wants to drive business value through learning.

Job Description and Requirements

Key Responsibilities

Customer-Focused Facilitation

• Deliver compelling live and virtual training and workshops for external customers, partners, and community stakeholders.

• Adapt facilitation style to a variety of customer audiences and skill levels, from new users to advanced administrators.

Business Impact & Measurement

• Use data and learner feedback (e.g., CSAT, post-training surveys) to recommend improvements and report on impact.

Cross-Functional Collaboration

• Share insights from the field to inform instructional design and broader customer education strategy.

Expertise & Thought Leadership

• Stay current with Relativity product updates and maintain subject matter expertise.

• Share best practices and coach new facilitators as needed.

Customer Events & Enablement

• Support educational experiences at industry events and Relativity user conferences (e.g., workshops, learning labs).

• Represent the training team as a trusted advisor to customers and partners.

Qualifications

Required:

• 3+ years of experience facilitating training, preferably in B2B SaaS or customer education.

• Strong presentation, interpersonal, and customer-facing communication skills.

• Knowledge of adult learning theory and training best practices.

• Proficiency in Microsoft Office tools.

• Ability to travel up to 20%, including international travel.

Preferred:

• Experience with customer training platforms (e.g., Skilljar, Articulate, LMS tools).

• Familiarity with customer education KPIs (e.g., adoption, retention, NPS).

• Experience with Relativity, legal tech, compliance software, or regulated industries a plus.

What Success Looks Like

• High satisfaction scores from learners (CSAT > 9.0).

• Increased product adoption and reduced time-to-value in trained accounts.

• Active collaboration with cross-functional teams to evolve and scale customer education.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$59,000 and $88,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Communication, Content Creation, Customer Education, Needs Analysis, Product Knowledge, Professional Presentation, Project Management, Sales Presentations, Stakeholder Management, Training Delivery