Guest Engagement Specialist (GURNEE)

To entertain and engage with guests to creeate an immersive experience as directed by Production staff.
Responsibilities:

Essential Duties and Responsibilities:

• Perform all shows on time and follow instructions from Lead or Supervisor for Meet & Greets.
• Perform your respective roles as set by the Production Staff and Full Time Management. The performance will not vary from the direction set during the production period throughout the course of the show’s run.
• Strictly adhere to the park and Warner Bros. rules concerning your activities while wearing and preparing the costumes.
• Be prepared and hydrated for the potential of a 20-degree increase in temperature from the outside air.
• Protect your costume from abuse or damage, and see the costumes are properly groomed and maintained.
• Keep guest safety and satisfaction in mind during the performance and as an escort. This may include guiding guests to and from the characters, maintaining order, taking pictures and assisting guests by answering questions regarding general park information.
• Keep the character’s safety in mind at all times. This may include providing a safe walking space through the park, both onstage and backstage, maintaining a safe space between the character and guests, keeping track of each appearance’s duration and physical condition of the performer in the costume.
• Be open to and engaged in the rehearsal process and operation of your respective productions under the direction of the Production Staff.
• Navigate in, on, or around scenic elements associated with specific production in potentially dark and restrictive spaces.
• Take direction and constructive criticism.
• Wear proper park approved clothing when entering and exiting park property.
• Report any unsafe acts and/or conditions to the Lead or Stage Manager immediately
• Ensure the venue, break area, make-up area, and Show Wardrobe are kept clean.
• Adhere to and enforce all park policies and procedures as outlined in the Seasonal Handbook and the Department Standard Operating Procedure Manual.
• Train new personnel as needed

Skills and Qualifications:

• Minimum Age: 16
• Shifts are based upon production needs.
• Willing to actively engage with guests
• Availability is vital for this role and contingent upon hiring.
• Must physically able to perform choreography as directed
• Must be willing to work outdoors in various weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others

Other Functions : All other duties assigned or necessary to support the park as a whole.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.