Collections Manager

LaSalle Network is excited to be partnering with a rapidly expanding company headquartered in Chicago that’s seeking a strategic and experienced Collections Manager. This is a unique opportunity to step into a high-impact, foundational role where you’ll help build and scale the collections department from day one.

You’ll be the cornerstone of collections operations—establishing processes, managing performance, and eventually helping grow the team as the organization continues its upward trajectory.

Collections Manager Responsibilities:

• Conduct and oversee high-volume collection efforts, using phone and email to drive timely payments

• Establish and meet monthly collections KPIs in alignment with leadership goals

• Collaborate with executive stakeholders to define customer payment standards and practices

• Serve as the primary point of contact for customers with outstanding balances

• Resolve billing issues, negotiate terms, and foster long-term customer relationships

• Maintain DSO targets and analyze aging reports to identify trends and areas for improvement

• Recommend escalation strategies for severely delinquent accounts, including legal action

• Create detailed collection reports to inform business decisions and optimize workflow

Collections Manager Requirements:

• Minimum 2 years of B2B collections management experience

• Familiarity with ERP platforms (Sage, QuickBooks) and advanced Excel proficiency

• Experience in environments impacted by mergers or acquisitions is advantageous

• Excellent communication, conflict resolution, and stakeholder management skills

• Strong organizational skills and a proactive, problem-solving mindset

• Comfortable with fast-paced operations and evolving company structures

If you’re looking to continue on a leadership track role with major influence and high visibility, this could be your next big move. Let’s get started.

Lauren Brennan
Recruiting Team Lead
LaSalle Network