Operations Supervisor (Skokie)

Who We Are

At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members.

Who is Second Life Mac: SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long-term business plan and vision.

The right candidates: We are looking for people who fit our core values (Joy to Work With, Win the Day, Sense of Urgency, Growth Minded, and Flows Forward). SLM hires and promotes using these values and they are in the core of every Team Member we have, people either have them or they don’t. SLM is an incredibly entrepreneurial company and people with that mindset fit in extremely well with our team. We are looking for people who want to be a part of something bigger, something special, something life changing.

As a part of our hiring process, we ask that you please complete this 8–10-minute culture survey to be considered for this role at SLM:

The Role

The Operations Supervisor will oversee daily operations, manage staff performance, and ensure processes run smoothly and efficiently. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about continuous improvement.

Key Responsibilities

• Supervise and coordinate daily operational activities
• Lead, coach, and develop a team of employees
• Monitor productivity and implement process improvements
• Ensure compliance with company policies, safety standards, and procedures
• Analyze performance metrics and prepare reports
• Resolve operational issues and escalate when necessary
• Collaborate with other departments to meet company goals

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field (preferred)
• 3+ years of supervisory or leadership experience
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal abilities
• Proficiency with Microsoft Office and/or operational software systems
• Ability to manage multiple priorities in a fast-paced environment

SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.

Job Type: Full-Time

Reports To: Director of Operations