Front Office Coordinator

Clock Tower Dentistry, located in Palatine, IL, is a leading dental practice providing comprehensive care for patients of all ages. The office combines general and cosmetic dentistry with a focus on patient comfort and individualized care, ensuring each patient receives undivided attention and education about their treatment options. With state-of-the-art dental technology and a caring, professional team, Clock Tower Dentistry delivers high-quality care in a modern and welcoming environment. The practice values flexibility and convenience, offering extended and weekend hours to accommodate patients’ busy schedules. They are currently seeking an experienced Dental Front Office Coordinator to join their team, someone who can manage patient interactions, scheduling, billing, and insurance processes while supporting the overall efficiency and excellence of the office. This is an exciting opportunity for a detail-oriented professional to contribute to a patient-centered, well-established dental practice.

Benefits for the Front Office Coordinator:

• Health insurance

• Employee dental work

• Simple IRA Plan (3% matching)

• Paid time off

• Paid holidays

• 1 hour lunch period

• Bonus structure

• CE credit reimbursement

• Uniform reimbursement

Schedule for the Front Office Coordinator:

• Monday: 10:00 AM - 7:00 PM

• Tuesday: 8:00 AM - 2:00 PM

• Wednesday: 10:00 AM - 7:00 PM

• Thursday: 9:00 AM - 6:00 PM

• Friday: 8:00 AM - 2:00 PM

• Saturday: 8:00 AM - 2:00 PM (x1 a month)

Responsibilities and Requirements of the Front Office Coordinator:

• Minimum of 2 years of dental front office experience required

• Answer incoming phone calls and respond to emails and text messages promptly

• Check patients in and out, ensuring a smooth and welcoming experience

• Schedule, confirm, and adjust appointments to maintain an efficient workflow

• Verify dental insurance benefits and assist with claim-related questions

• Handle billing tasks, including mailed payments, past-due balances, deposits, and payments due at time of service

• Send electronic claims and follow up as needed

• Complete end-of-day processes, including balancing and posting transactions

• Review treatment plans with patients and clearly explain recommended care and financial expectations

• Participate in morning huddles, reviewing daily production and the schedule overview

• Maintain a clean, organized waiting area and support the team with general office upkeep