Recall Specialist

Job Description

Organize and maintain designated returned product areas to ensure timely and accurate processing of returned product.

Issue return labels, RGA, credits and/or replacement products to support effective recall resolution

Review and respond to internal and external email inquiries related to product recalls within 24 hours of receipt

Execute and coordinate assigned steps related to sub-recall notifications in accordance with internal procedures.

Maintain complete, accurate, and organized records for each sub-recall to document compliance with established procedures

Maintain current knowledge of and adhere to applicable federal regulations and internal requirements governing product-recalls.

Work proactively and collaboratively with Quality Assurance team members and other divisional personnel to support recall execution.

Collaborate with vendors to reconcile recalled product returns and resolve discrepancies.

Provide directions to Quality Control Personnel to identify, segregate, and secure affected recalled products to ensure that it is not released for sale.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Associate's Degree

1+ years of relevant experience that includes customer service, documentation management, exposure to regulated processes, and operational recall responsibilities.

Ability to follow written procedures and instructions and consistently comply with established recall, quality, and regulatory requirements.

Advanced skill level in Microsoft Office applications, including Outlook, Word, and Excel, with the ability to learn recall tracking or internal systems.

Ability to communicate clearly and professionally via phone and email with customers, vendors, and internal teams regarding product recall-related inquiries.

Strong attention to detail and organizational skills to accurately track returned products, issue documentation (e.g., return labels, RGAs, credits), and maintain complete recall records. FDA regulated industry experience.

Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.

ETQ Reliance, SAP, Power Apps, Catalyst (warehousing and slotting), Sharesheet

Familiarity with FDA 21 CFR 806, ISO 13485