Account Manager- External Partnerships Specialist

Overview: The External Partnerships Specialist serves as a primary liaison between the Carle Health organization and external clinical partners, supporting EpicCare Link and Community Connect initiatives. This role is responsible for coordinating onboarding and contracting for new partner sites; managing access requests; providing training, go-live support, and front-line troubleshooting; and ensuring compliance with HIPAA and organizational policies. Through regular rounding, education, and performance reporting, the specialist promotes system services, supports referral and continuity-of-care best practices, and strengthens relationships with skilled nursing facilities (SNFs), assisted living facilities (ALFs), and other community partners. The position also provides limited project management support and contributes to broader EHR-related activities that enhance partner engagement with Carle Health and better support our shared patient populations. Responsibilities: Manage contracting of all new EpicCare Link sites (clinical, SNFs and ALFs) across all regions Support EpicCare Link access for the Carle system which includes reviewing access requests, collaborating with Compliance and Epic IT team, initiating required agreements, providing access to user training and executing on new functionality to appropriate users. Collaborates with ambulatory nursing and leadership, external providers, internal providers, IT-EHR, Business Development, Social Work, Radiology, and Health Information Management to support external partners. Lead, manage and/or establish Regional Work Group meetings across all regions. Support and facilitate the development of productive, collaborative, and value-added relationships between Carle providers and regional providers in the Carle service area. Provide regular rounding on EpicCare Link sites across all regions and Community Connect partner(s) Develops and maintains knowledge base of current Carle provider specialists and the breadth and depth of Carle specialty services. Provide front-line support for EpicCare Link issues and troubleshooting Validate HIPPA training has been completed for all new SNFs and ALFs Provide limited project management support for Community Connect partners Support ongoing reporting requirements for Community Connect partners Support other EHR activities that involve external partners or patient education Participates in new provider orientations, service line department meetings and travel to outreach locations as needed. Qualifications: Certifications: , Education: Associate's Degree, Work Experience: Healthcare Carle Health Company Overview:

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Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

 

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range: The compensation range for this position is $28.82per hour - $49.57per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.