Customer Support Assistant

Lumina Agency Inc
Chicago, IL
Job Description

Job Description

Lumina Agency INC is seeking a dedicated and enthusiastic **Customer Support Assistant** to join our Atlanta team. The ideal candidate will be the first point of contact for our clients, providing them with professional and efficient service. You will play a crucial role in ensuring client satisfaction by addressing inquiries, resolving issues, and maintaining a positive and supportive relationship with our customers.

Responsibilities

  • Respond to client inquiries via phone and email in a timely and professional manner.
  • Provide accurate information about our services and solutions.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Document and track all client interactions and resolutions.
  • Collaborate with other departments to ensure a seamless client experience.
  • Maintain a high level of customer satisfaction through proactive communication.

Qualifications

Qualifications

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service or support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency with customer relationship management (CRM) software is a plus.
  • A positive attitude and a genuine desire to help others.

Additional Information

Benefits

  • **Competitive salary** with a potential for performance-based bonuses.
  • **Opportunities for growth** and professional development within the company.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • A supportive and inclusive company culture.
  • Paid time off and holidays.
Posted 2025-09-26

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