Digital Consulting Manager - Service Designer

Mon, 09/15/2025 - 04:16

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

Huron’s Growth Portfolio is a fast-growing part of our Global Digital Capability, focused on helping clients accelerate top-line growth through business-led, tech-enabled transformation. We partner with organizations across industries to reimagine how they engage customers, grow revenue, and operate with agility in a digital-first world.

We are seeking a Service Designer with deep expertise in design thinking and a consultative mindset - someone who thrives in startup-style environments, embraces ambiguity, and brings structure to complex problems. You’ll play a key role in defining, prototyping, and shaping solutions that blend customer experience, business strategy, and enabling technology. You will operate across agile, cross-functional PODs to support a range of initiatives dedicated to solving front-office challenges for clients.

As a Service Designer you’ll partner directly with clients to uncover insights, frame the right problems, lead ideation, and prototype high-impact solutions that drive meaningful business and customer outcomes. You’ll collaborate closely with enterprise architects, subject matter experts, data strategists, and delivery teams to ensure your work is both visionary and executable.

Beyond project delivery, you’ll help build a new line of business within Huron. You’ll contribute to the creation of reusable frameworks, design playbooks, and accelerators that allow our teams to scale design-led transformation across industries.

This role is ideal for someone who leads with curiosity, iterates quickly, and is energized by the opportunity to shape new offerings from the ground up. You bring strong facilitation and storytelling skills, an agile mindset, and a passion for crafting solutions that are human-centered, strategically grounded, and technically feasible.

Join our team, bring your expertise, and help shape the future of growth-focused design at Huron.

RESPONSIBILITIES

• Lead and support client engagements focused on customer experience, product/service innovation, and front-office growth.

• Communicate insights and design strategies clearly to senior clients and executives.

• Work across agile PODs to tackle challenges like retention, revenue growth, omnichannel engagement, and contact center redesign.

• Apply design thinking methods - user research, journey mapping, ideation, and prototyping - to frame problems and generate solutions for clients.

• Lead workshops and co-creation sessions to align stakeholders on direction, strategy, and vision.

• Conduct user research to uncover needs, behaviors, and pain points.

• Use data, behavioral insights, and market trends to inform strategy and design decisions.

• Create design artifacts - personas, journey maps, wireframes, blueprints, and prototypes - that connect user insight to business goals.

• Develop repeatable assets - design sprints, frameworks, playbooks - to scale solutions across PODs and clients.

• Contribute to pipeline and solution development; support proposals and go-to-market strategy with portfolio leadership.

• Thrive in a startup-style environment - adapt quickly, pivot across industries, and work comfortably in ambiguity.

• Stay current on design methods, tech trends, and customer behavior to enhance strategy and delivery.

QUALIFICATIONS

• 5-7 years of experience in consulting, design strategy, or service design - preferably in consulting or advisory environments.

• Proven ability to apply design thinking, persona development, and customer journey mapping to solve complex business problems.

• Demonstrated success working in fast-paced, ambiguous environments, taking ideas from concept to execution with speed and agility.

• Strong understanding of AI-enabled customer engagement, behavioral insights, and data-driven experience design.

• Exceptional storytelling and communication skills, with the ability to distill complex ideas into clear, compelling narratives.

• Skilled in facilitating workshops, co-creation sessions, and executive alignment meetings.

• Strong client relationship skills and the ability to influence stakeholders across business and technical teams.

• Experience working in matrixed, cross-functional teams, ideally within agile or product development settings.

• Industry experience in one or more of the following is preferred: Consumer-Packaged Goods (CPG), Retail, Financial Services, or Healthcare.

• Bachelor’s degree in Design, Business, Marketing, Communications, or a related field.

Flexible living locations across U.S or Canada with travel required for client engagements and team collaboration up to 50%.

The estimated base salary for this job is $140,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $161,000 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Manager

Country

United States of America