Bilingual Collections Assistant
PURPOSE: The Accounts Receivable Collections Assistant manages overdue customer payments by contacting debtors via phone/mail negotiating payment plans, resolving discrepancies, maintaining accurate records to ensure timely collection and healthy cash flow, balancing strong communication with professionalism to maintain customer relations while reducing bad debt. This role offers increased responsibility and the opportunity for long-term development.
DEPARTMENT: Office/Accounts Receivable
REPORTS TO: Accounting Manager –
Accounting Director -
HOURS/SCHEDULE: Full-Time,
Monday-Friday Start 9:00am – 5:00pm, 38-40 hour work week.
DRESS CODE: Business Casual
PAY RATE: $21.00 - $23.00 an hour
KEY DUTIES AND RESPONSIBILITIES:
- Process credit cards and ACH customer payments and accurately apply to corresponding open invoices
- Provide support for online payment portals, including assisting customers with access issues, updating account details, and resolving payment-related problems
- Monitor accounts, track outstanding invoices and delinquent accounts, identifying overdue payments
- Assist with aging reports and routine collections reporting
- Support the set up and tracking of payment plans
- Investigate and resolve billing errors, payment discrepancies, and customer disputes
- Provide support in identifying delinquent accounts to be referred to credit collection agencies, including drafting letters and preparing calculation estimates
- Influence customer payment behavior and outcomes through strategic negotiation, clear communication, and persistent follow-up
- Answer customer phone calls regarding questions about payments, credits or balances on their account with clear and courteous support
- Fax/email customer Statements of Account, payment reminders, and follow-up correspondence
- Communicate with sales representatives regarding customer account status, including notifications of unpaid skipped invoices, pending balances, short payment, and other account issues
- Log new customers applications & conduct credit due diligence including contacting credit references and verifying documentation
- Ensure compliance with new customer forms and internal credit policies
- Safeguard sensitive customer information
- Prepare schedules and supporting documentation to assist managers/management in decision-making
- Provide backup coverage for team members as needed
- Other Accounts Receivable functions and tasks assigned by supervisors
EDUCATION REQUIREMENTS:
- High School Diploma
- Previous experience in Accounts Receivable, billing, or a related customer accounts role preferred
- Strong communication and negotiation skills
- Minimum 2 years of experience in AR, billing, or related customer, etc.
- Strong attention to detail and accuracy in data entry, payment processing, and preparing schedules
- Must be fluent in English and Spanish
- Ability to work under pressure and meet deadlines
- Familiarity with accounting systems, online payment platforms, and MS Office applications
PHYSICAL REQUIREMENTS:
- Ability to sit, stand, walk, and bend for long periods of time
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