Hardware Specialist
- Deploy Windows O/S and applications to Windows workstations (laptops, desktops, tablets) for home office and remote offices; troubleshoot and resolve imaging issues
- Package and ship workstations and peripherals to remote chapter offices and remote employees working in home offices; provide tracking information as requested
- Process new equipment shipments and equipment returns; record relevant asset-related data in asset management and UEM systems
- Help to maintain in-store inventory of workstations and peripherals in the Chicago home office
- Help to maintain the security and cleanliness of the imaging lab
- Help to maintain the integrity of asset management systems; correct data issues as discovered and communicate issues to manager
- Work with helpdesk ticketing system to process incoming computer requests in a timely manner; complete tickets within the time proscribed by established SLAs; provide weekly updates to users for pending and on-hold tickets
- Install and remove hard drives, ram sticks and other workstation components
- Troubleshoot and repair basic hardware and software issues on workstations and peripherals
- 3 years of experience working with Windows desktop and helpdesk ticketing systems
- 2 years of experience working with computer imaging
- Certifications in CompTIA A+, Network+ beneficial
- Solid experience with managing windows imaging and deployment
- Solid knowledge of Windows workstations including software installation and basic hardware repairs
Sr. Project Manager – Technology Services
LaSalle Network
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