Patient Access Representative
- Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
- Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
- Ensure compliance with all regulatory, payer, and organizational requirements.
- Provide a welcoming and patient-centered experience for patients and families.
- Assist patients, families, physician offices, and hospital users with general information and inquiries.
- Manage patient volumes, challenging situations, and service needs with professionalism.
- Collect patient financial liability payments, including co-pays, deductibles, and other balances.
- Document financial information accurately and follow financial clearance procedures.
- Ensure patients meet hospital and payer financial requirements prior to service.
- Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
- Maintain knowledge of departmental procedures and readily learn new workflows.
- Support performance improvement efforts to enhance patient experience and program efficiency.
- Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
- Communicate effectively to ensure timely and accurate service delivery.
- Benefits from Day One
- DailyPay! Work today/Get paid today
- Tuition Reimbursement
- Career Development
- Referral Rewards
- Strong Team Culture
- Career Growth Opportunities
- High School Diploma or Equivalent
- Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
- Strong communication, customer service, and data-entry accuracy skills.
- Ability to multitask in a fast-paced environment and use multiple computer systems.
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