OLA - Operations Manager (ORD)

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. The Program Worldwide Flight Services (WFS), a global air cargo logistics leader and best-in-class ground handling partner, in collaboration with ACU Dallas, proudly presents the Operational Leadership Academy—an immersive 7-week accelerated leadership development program designed to prepare the next generation of operational leaders within WFS North America. This program is designed to empower high-potential talent with the foundational leadership skills, operational exposure, and real-world experience needed to succeed in frontline leadership roles. Participants will engage in a tailored curriculum that blends in-person leadership development, hands-on operational training, and on-the-job learning, culminating in a capstone presentation focused on operational improvement and leadership impact. To be considered for this opportunity, candidates must reside in or be willing to relocate to one of the following locations:

• EWR – Newark, NJ
• JFK – Jamaica, NY
• PHL – Philadelphia, PA
• SEA – Seattle, WA
• LAS – Las Vegas, NV
• ORD – Chicago, IL
• DFW – Dallas–Fort Worth, TX
• IAH – Houston, TX
• LAX – Los Angeles, CA
• SMF – Sacramento, CA
• PHX – Phoenix, AZEarn While You Learn

Selected candidates will receive full employment compensation upon the start of the program. You can also receive up to 9 hours of college credit toward a degree or certificate.Program Details Duration: 7-week Leadership Development Training Format: The first 2 weeks (March 16-27) are in-person training held onsite at our DFW (Dallas) headquarters. Weeks 3-5 (March 30-April 19) you will be in the operation for on-the-job training getting first-hand experience of how our logistics operation runs. The final 2 weeks (April 20-May1) you will return to our Dallas headquarters in-person to complete the remaining academic coursework. At the conclusion of the 7-week program you will shift to a full-time Manager level position within one of our operational business units. Job Summary The role of Operations Manager involves directly supervising Warehouse, Airport Ramp and/or Customer Service associates. These teams move cargo by push carts, tugs and forklifts in and around our indoor/outdoor warehouse facilities that are located on airport property. This is a roll up your sleeves job that supports a talented team of professionals who ensure goods and passengers arrive on time to destinations across the United States. An Operations Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. They work with the team to ensure that customer satisfaction, safety, security and quality exceed standards for their assigned shift. They also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.Responsibilities

• Lead and supervise operational teams during assigned shifts
• Ensure safety, security, quality, and service standards are met or exceeded
• Execute operational plans and respond to real-time challenges
• Support employee engagement, performance, and accountability
• Maintain compliance with TSA and corporate security requirements
• Learn and reinforce standard operating procedures across multiple functions
• Participate in leadership development training throughout the fellowship
• Support continuous improvement initiativesMinimum Requirements
• High School Diploma/GED required; bachelor’s degree preferred (Supply Chain, Logistics, Business, Aviation)
• 2 to 4 years of experience in supply chain, logistics, operations, or large-scale service environments; a four-year degree may substitute for experience
• Veterans and transitioning military candidates encouraged to apply, especially with logistics or leadership backgrounds
• Open availability, including nights, weekends, and holidays
• Preferred: experience in large logistical operations (air cargo, warehouses, transportation, ramp operations)
• Ability to obtain a TSA airport badge
• Ability to pass the WFS-NA background check and drug screeningPerks & Benefits
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!Why Join WFS?

This program represents a unique opportunity to join a global leader in air cargo logistics while accelerating your career into frontline operational leadership. Participants gain real-world experience, executive exposure, and a supported pathway into management roles. Ready to lead, innovate, and grow? The Operational Leadership Academy is where your next chapter begins. Worldwide Flight Services is an equal-opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals.