Scheduling coordinator

Hiring a Scheduling Coordinator in Naperville, IL !

Job Description

We are seeking a dedicated Scheduling Coordinator to enhance the appointment scheduling process for our IHT team. The goal is to improve the customer experience, reduce missed SLAs, and ensure 100% entitlement of jobs. The ideal candidate will play a crucial role in coordinating appointments and ensuring seamless communication between our contact center and onshore schedulers.

Responsibilities

• Call customers to schedule appointments for the IHT team based on claims created by the contact center.

• Create appointments in Oracle and assign them to technicians according to territories, skillsets, and availability.

• Confirm customer service details, including address and phone number, and gather necessary information for technicians to complete appointments successfully.

• Contact customers within one hour of claim creation and assign appointments to third-party contractors if needed.

• Ensure appointments are scheduled within SLA parameters and are within the scope of IHT work.

Essential Skills

• 1-3 years of customer service experience.

• Proficiency in Microsoft Office and scheduling software.

• Experience in schedule planning and customer service.

• Ability to communicate effectively both verbally and in writing.

Work Environment

Work hours are from 10:30 am to 7:00 pm.

Job Type & Location

This is a Contract to Hire position based out of Naperville, Illinois.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville,IL.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.