Director, Customer Journeys

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

About The Role

We’re hiring a Director of Customer Journeys to shape how we deliver connected, personalized digital experiences across the entire customer lifecycle—from first touch to long-term success.

This is a foundational role at the intersection of marketing, product, and customer success. You’ll lead our journey strategy across digital channels, using AI, data, and ABX principles to make every interaction relevant, timely, and impactful.

You’ll also help establish a cross-functional Digital Experience Council—bringing together key partners across the org to align on experience priorities, share insights, and drive consistency across touchpoints.

What You’ll Do

• Define and lead our customer journey strategy across lifecycle stages and personas
• Activate AI-powered personalization and orchestration across web, product, and portal experiences
• Embed ABX principles into how we engage accounts—from awareness through expansion
• Stand up and lead a Digital Experience Council to align priorities and scale best practices across GTM, product, and CS teams
• Identify key journey moments and own roadmap for digital touchpoint optimization
• Partner with analytics and marketing ops to build insight loops and test/learn models
• Help evolve our Martech and data foundation to support real-time, journey-based experiences

What You Bring

• 10+ years in digital experience, lifecycle/ABM/ABX, or personalization strategy
• Strong grasp of AI, behavioral data, and buyer journey design
• Experience driving cross-functional collaboration at the enterprise level
• Strategic mindset, clear communicator, bias toward action

Why It Matters

As Okta scales, so do our customers’ expectations. This role builds the foundation for a unified, AI-powered journey that delivers value at every step and brings teams together to make it happen .

#LI-remote

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: .

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between: $168,000—$252,000 USD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! .

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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