HR Service Center Coordinator

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch Group is currently seeking a HR Service Centre Coordinator based out of our Chicago office.

Fitch’s HR Service Centre team support activities across the entire employee life-cycle from hire to retire. This global team plays an important role in ensuring a positive employee experience through all interactions. Fitch operates in more than 30 countries with HR Service Centre team members based in United Kingdom, United States and Singapore catering to all business’s lines within the following regions, APAC, EMEA, North America and Mexico.

How You’ll Make an Impact:

• Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding
• Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader.
• Build a strong knowledge repository of processes
• Participate in delivering and executing HR Services Strategy

You May be a Good Fit if:

• Experience of working within a fast-paced HR Operations/HR Service Centre environment
• Strong understanding of local legal requirements in your specific region e.g. I9 checks, data privacy requirements
• Experience of managing HR processes in a matrix /complex organization
• Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
• Excellent interpersonal and communication skills,
• An ability to effectively engage with stakeholders at all levels
• Meticulous attention to detail, with strong ownership at work

What Would Make You Stand Out:

• Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
• A positive customer service mindset,
• Be a team player with a desire to support others and continuously raise the bar
• Anticipate customer and stakeholder needs with proactive follow through
• Experience with process optimization or continuous improvement is a plus

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location

• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

For more information please visit our websites:  

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Expected base pay rates for the role will be between $60,000 and $65,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. 

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