Contact Center Representative

LaSalle Network has recently partnered with a not-for-profit credit union based in the Chicago suburbs that primarily serves people connected to healthcare organizations, hospitals, and medical associations.

Their team is seeking a Contact Center Representative to join their team, fully onsite in Lisle, IL.

Key Responsibilities:

• Deliver outstanding customer service in a fast-paced call center environment while handling a high volume of member inquiries

• Manage 80+ inbound calls per day, addressing questions, resolving concerns, and ensuring timely issue resolution

• Process financial transactions, including deposits, withdrawals, loan applications, and loan payments

• Assist members with banking services and loan processing inquiries

• Identify opportunities to recommend relevant financial products and services based on member needs

• Meet a minimum monthly goal of 12 product/service referrals

• Maintain accurate records of customer interactions, transactions, and service-related issues

• Ensure compliance with company policies, procedures, and financial regulations.

Qualifications:

• Previous call center experience required, preferably in a high-volume environment

• Strong background in banking, financial services, credit unions, or loan processing required

• Excellent communication and interpersonal skills with a strong customer service mindset

• Ability to multitask, prioritize, and manage a high volume of calls efficiently

• Experience with upselling, cross-selling, or making product/service recommendations is preferred

• Strong attention to detail and problem-solving skills

• Experience using financial systems, CRM platforms, or customer service software is a plus.

Key Details:

• Compensation: $20-21/hour
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
• Location: On-site in Lisle, IL
• Full-time schedule with consistent hours
• Potential to transition to a permanent role

If you are passionate about providing exceptional customer service and have a solid foundation in call center and financial services, we encourage you to apply!