Contact Center Representative
LaSalle Network has recently partnered with a not-for-profit credit union based in the Chicago suburbs that primarily serves people connected to healthcare organizations, hospitals, and medical associations.
Their team is seeking a Contact Center Representative to join their team, fully onsite in Lisle, IL. Key Responsibilities:Deliver outstanding customer service in a fast-paced call center environment while handling a high volume of member inquiries
Manage 80+ inbound calls per day, addressing questions, resolving concerns, and ensuring timely issue resolution
Process financial transactions, including deposits, withdrawals, loan applications, and loan payments
Assist members with banking services and loan processing inquiries
Identify opportunities to recommend relevant financial products and services based on member needs
Meet a minimum monthly goal of 12 product/service referrals
Maintain accurate records of customer interactions, transactions, and service-related issues
Ensure compliance with company policies, procedures, and financial regulations.
Qualifications:
Previous call center experience required, preferably in a high-volume environment
Strong background in banking, financial services, credit unions, or loan processing required
Excellent communication and interpersonal skills with a strong customer service mindset
Ability to multitask, prioritize, and manage a high volume of calls efficiently
Experience with upselling, cross-selling, or making product/service recommendations is preferred
Strong attention to detail and problem-solving skills
Experience using financial systems, CRM platforms, or customer service software is a plus.
Key Details:
- Compensation: $20-21/hour
- Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
- Location: On-site in Lisle, IL
- Full-time schedule with consistent hours
- Potential to transition to a permanent role
If you are passionate about providing exceptional customer service and have a solid foundation in call center and financial services, we encourage you to apply!
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