Account Executive

Job Description

Job Description

Salary: $60k Base Salary

Location: Canton or Macomb Area, Illinois (Must Live in/near Canton or Macomb)
Salary: $60,000 base + uncapped quarterly bonuses (based on individual goals & metrics like client satisfaction, retention, and growthrealistic total earnings often exceed base with strong performance)
Employment Type: Full-Time

Love building genuine, long-lasting relationships and helping small local businesses succeed?

At TimbukTech, we put the business first, technology second. Since 2004, we've helped small businesses in central Illinois (like manufacturers, local governments, and Main Street shops) thrive by aligning reliable IT with their real goalsnot the other way around. Join our close-knit team in Canton or Macomb and become the trusted advocate who gives owners time back in their day.

What You'll Do (A Typical Week Might Include...)

• Be the primary, go-to contact and "voice" for your assigned local clientsbuilding strong rapport through daily communication and advocacy.
• Meet regularly (virtual and on-site) to discuss their business priorities, challenges, and wins, then create tailored IT strategies that support their success.
• Lead quarterly business reviews to celebrate progress, identify new needs, and keep services aligned.
• Work hand-in-hand with our technical team (Sales Engineers and experts) for any deeper tech questionswe handle the heavy lifting so you focus on relationships.
• Present simple, accurate quotes/recommendations for hardware, software, security, cloud, etc., with full team support.
• Visit clients in-person periodically to strengthen ties and spot opportunities firsthand.
• Network at local events, Chamber meetings, and community spots to grow connections.
• Track everything in our CRM to stay proactive and organized.
• Collaborate with the team to deliver seamless support and improve how we serve clients.

Who We're Looking For

• 25+ years in account management, client/relationship management, sales, or customer service (IT/MSP experience a bonus, but not required).
• Basic comfort with technology (e.g., you understand hardware lifecycles, cloud basics, or cybersecurity at a high levelwe'll train you on the rest!).
• Strong desire to help local small businesses succeed and grow.
• Excellent communication, positive attitude, and organizationyou follow through reliably.
• Proactive and eager to learn/innovate once up to speed.
• CRM experience (HaloPSA, HubSpot, etc.) a plus.
• Must live in or very near Canton/Macomb (local travel to clients required; valid driver's license assumed).
• No deep technical expertise neededwe provide training, resources, and backup from our tech team.

What You Get

• $60,000 base + quarterly bonuses with strong uncapped potential tied directly to your impact and goals.
• Full benefits: Medical, dental, vision, life insurance, retirement with company match.
• Generous PTO for real work-life balance.
• Professional development and on-the-job training.
• Supportive, community-focused culture where your ideas count.

If you're a local who enjoys people, values small-business success, and wants to grow in a role with real earning upside, apply today!

How to Apply: Visit timbuktech.com/careers (or our direct application link) and submit your resume + a quick note on why helping local businesses excites you. We're reviewing immediatelylet's chat!