Student Disability Services Advisor

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 303

Pay Range: $45,300.00 - $67,900.00

Job Description

This position provides services and assistance to students with disabilities seeking accommodations under the ADA. Provides direct assistance to current students as well as consultation to WGU personnel, external agencies, and prospective students.

What You'll Do:

• Respond to inquiries about ADA services and eligibility, provide information to current and prospective students, university faculty and staff, and external agencies.
• Meet with students who are requesting services to gather information about their specific disabilities, needs, and accommodation requests.
• Assist individuals in understanding how ADA applies to their situation.
• Understand and clearly communicate WGU processes and policies.
• Verify eligibility for ADA services by an interactive process, including reviewing disability documentation from educational institutions, psychologists, psychiatrists, and other medical providers.
• Determine reasonable accommodations, generate and provide letters of accommodation to students.
• Research and resolve issues with approved accommodations.
• Maintain student ADA files, including medical documentation, accommodation letters and correspondence regarding ADA services.
• Maintain confidentiality regarding student health information.
• Provide timely responses to all student inquiries and accommodation requests.
• Provide ongoing consultation and assistance to faculty and staff who are working with students with disabilities.
• Provide counsel for students with disabilities to assist them in meeting educational goals and promote independence and self-advocacy.
• Assist in the research of assistive technologies and resources.
• Investigate and problem solve accessibility barriers utilizing appropriate resources and collaborating with other University departments.
• Performs other related duties as assigned.

Knowledge, Skill, and Abilities You'll Need to Succeed:

• Exemplary communication and social skills to unify ADA efforts among staff and students
• Ability to work with a wide variety of student issues and maintain student confidentiality
• Moderate to expert skill level with Microsoft Office Suite
• Ability to articulate university policies and requirements
• Ability to manage and organize multiple priorities in a fast-paced, dynamic, online environment
• Knowledge of training principles and techniques; ability to present training materials
• Understand and abide by nondiscrimination and equal access laws including the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities

What You'll Bring (Minimum Qualifications):

• Bachelor’s degree in a field of study related to student affairs or disability services
• Two (2) years of experience in disability services in higher education or vocational rehabilitation settings. K-12 experience cannot be considered without accompanying experience in disability services in higher education or other vocational rehabilitation setting.

Bonus Points if You Have (Preferred Qualifications):

• Master’s degree
• Experience with online and/or competency-based learners

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

What to Expect:

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

Here’s what that typically looks like:

• Introductory phone screen (~30 minutes): We’ll walk you through who we are at WGU, what you'll do in this role, and learn about your relevant experience.
• Hiring manager interview (~45 minutes): Dive deeper into your skills and how you’ll contribute to the team.
• Assignment: To gauge your skillset relevant to tasks associated with this role.
• Final Manager interview (~30 - 45 minutes).

Work Location/Schedule:

• This is a home office role. Working hours are expected to align closely with standard business hours to meet the needs of our students, approximately 8:00–8:30 a.m. to 4:00–4:30 p.m. Mountain Time.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.