Le Labo Chicago PT Keyholder

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

ABOUT THE COMPANY:

Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution over a decade ago and today, we remain unconventional in the luxury perfumery market.

Every fragrance is freshly hand-blended, and each label is personalized, before the eyes of our clients, at the moment of purchase.

Mindful in everything we do - from fragrance creations to where we choose to open a new boutique - our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories, and a point of view. It is a lifestyle.

Our distribution is intentionally selective: only 50 lab-boutiques worldwide and limited counters with curated partners.

Our global office is based in New York City and our European office is based in London. We are also a recent addition to the Estée Lauder family.

Job Summary:

Our lab technicians are brand ambassadors. They are storytellers that share the beauty of our craft with our clients. Their mission is to create unique and memorable experiences for all who wander into our boutiques.

As a Le Labo Lab Technician, you will be an integral part of the sales team, facilitating our clients in-store experience, driving daily sales to meet monthly sales targets, and contribute to the day-to-day operations of the boutique.

This is a keyholder role that requires the execution of opening and closing duties. You will work closely with the Store Management team in ensuring all protocols are followed and executed with excellence.

Primary Responsibilities:

• Client interactions

• Ensuring a welcoming environment for client in the store

• Guiding the client through our collection by sharing knowledge on Brand DNA, the art of fine perfumery, and our creations

• Compounding perfumes, labeling, and boxing the creations following the brand protocols; fulfilling all orders with accuracy and efficiency

• Building client connections to increase repeat business, gathering client information for follow-up communication

• Addressing and successfully resolving client situations according to company client care guide

• In-store operational duties

• Executing opening and closing boutique task per company policy, providing daily reporting on business

• Proper handling of cash transactions and executing opening and closing night count, daily executing deposits

• Daily monitoring of store email, addressing client and company requests in a timely manner

• Ensuring full stock of merchandise on the floor, escalating stock needs to management

• Assisting with monthly stock replenishment shipments: count, organization, and re-stocking

• Submitting and following up on maintenance request, differentiating between situations and directing to the correct team

• Always maintaining the cleanliness of the boutique

• Omnichannel

• Executing BOPIS and POSTMASTES orders in a timely manner

• Executing Phone Orders and shipping them in a timely manner, providing client with all necessary information

• Collaborating with the Online Team in assisting clients with online orders or exchanges

• Assisting the partnership team in executing orders for new clients

• Assisting in the fulfillment of corporate orders in collaboration with the partnership team

• Additional responsibilities

• Assisting the management team with the training of new hires

• Assisting in identifying prospect partnerships in the neighborhood

Qualifications:

• Previous retail/sales experience is required

• Ability to work in fast-paced environment including evenings, weekends, and holidays

• Excellent customer service, communication skills: excellent written, verbal & interpersonal skills

• Excellent organization and time management skills: ability to prioritize and manage tasks wisely

• Professional demeanor and ability to be flexible and handle change in a positive manner

• Strong attention to detail

• Team player, works well in a team environment to achieve a common goal

• Ability to learn new procedures and processes quickly and execute with excellence

• Basic math functions such as addition, subtraction, multiplication, and division

• Computer skills: Operation systems (Windows), basic knowledge of productivity software suites - Microsoft Office Suite (Microsoft Word, Excel, Outlook)

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].