Help desk technician
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Job Description Insight Global is seeking a Level 1 Help Desk Technician to join the team at one of our top financial clients located in Chicago, IL. This person will work mainly remote, but be required to come in once a week. Shift will be either 6am-3pm or 7am-4pm CST with possibility of a weekend shift 1-2 times per month. You will be responsible for handling basic resolution and service delivery over the phone. You will be assisting with technical support to their users that are having issues with their proprietary applications. You will diagnose and resolve hardware and workstation configuration problems, route calls to other support areas, and alert management when critical. You will also be required to document all issues you handle. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills And Requirements- 1-5 years of experience as a Help Desk Technician
- Experience in a corporate environment
- Experience with ticketing systems
- Knowledge of Microsoft Operating Systems
- Bachelors Degree required -Experience supporting a financial services client
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