Inside Sales Representative

Job Description

Job Description

About Xenon Arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global

food ingredient providers—to solve complex challenges in reaching and serving hard-to-access

markets. By acting as an extension of our clients' brands, we help them grow sales, optimize

operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to

drive exceptional results. We don’t just distribute products—we create solutions that strengthen

client-customer relationships and build lasting success.

The Inside Sales Representative is responsible for qualifying & converting leads and optimizing relationships with existing exceptional customers through phone, email, and virtual meetings. This

role focuses on high-touch outreach to small, untapped customers to drive revenue growth.

FSLA Classification

Non-Exempt

Reports to

Commercial Director

Essential Job Duties

1. Lead Generation & Qualification:

• Actively reach out to potential customers through cold calls and emails
• Respond to inbound inquiries & qualify leads based on their needs and buying potential
• Build & maintain relationships with leads over time, nurturing them until conversion

2. Customer Management:

• Manage a portfolio of existing customers to ensure satisfaction and maximize retention
• Proactively reach out to a large subset of small, customers & identify opportunities to expand wallet share
• Develop strong relationships with new and existing customers to ensure long-term loyalty
• Provide excellent pre-sales and post-sales support.

3. CRM Data Management & Reporting:

• Record all customer interactions, progress, and follow-ups in CRM to ensure accurate data
• Maintain an up-to-date sales pipeline in CRM
• Prepare sales forecasts & performance reports for the Commercial Leader
• Analyze sales data to identify trends & opportunities for improvement

Basic Qualifications:

• Bachelor’s degree in Sales, Business, Marketing, or a related field.
• Previous experience in an inside sales or telemarketing role.
• Strong communication skills and a persuasive demeanor.

Location & Commitments

• Full-time, permanent
• Hybrid Position
• Report to office HQ in Bellevue, WA or Rosemont, IL 4 days a week

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Benefits:

• We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match.
• Vacation – Annual accrual is 120 hours, prorated based on start date.
• Sick Time – 1 hour for every 40 hours worked
• Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day

Travel Required

• Minimal (up to 10%)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.