Client Contract Manager Ops

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Client Contract Manager Ops is responsible for managing the renewal lifecycle for existing clients, ensuring a seamless and strategic contract extension process that supports retention, growth, and customer satisfaction. The Renewal Team serves as a

vital link between the client, operations, and sales teams, ensuring a consistent process is followed to renew client contracts while maintaining financial accountability and prioritizing client satisfaction.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Renewal Management: Own and manage the end-to-end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities. Proactively engage with Client Service teams and clients to discuss

upcoming renewals, value realization, business goals, and to address potential objections or risks.

• Strategic Account Planning and Collaboration: Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk. Work cross-functionally with Sales, Customer Success, Legal, and Finance teams

to support a smooth renewal experience and resolve any blockers.

• Contract and Pricing Negotiation: Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction.

• Risk Identification and Problem Solving: Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn. Resolving complex client issues.

• Process Optimization: Continuously improve renewal processes and identify automation or standardization opportunities to increase efficiency.

• Forecasting & Reporting: Maintain accurate renewal forecasts and pipeline data; track renewal performance metrics and report trends to leadership.

• Process Optimization: Identify areas to streamline enterprise renewal workflows, contract templates, approval paths, and internal communications.

Education and Experience

Skills & Qualifications:

• Bachelors degree or equivalent education and experience required

• 5-7 years project management or technical account management experience require

• Strong communication, negotiation, conflict resolution and interpersonal skills

• Proven ability to manage multiple accounts and deadlines simultaneously

• Data-driven and comfortable working in CRM systems (Salesforce, ZoomInfo, etc.)

• Comfortable discussing contracts, pricing, and renewal terms with clients

• Cross-Functional Collaboration - ability to work across departments / functions

• Highly organized with strong attention to detail

Success Metrics:

• Client renewal rate / retention rate

• On-Time Renewal Rate

• Net revenue retention (NRR)

• Time to close renewals

• Renewal forecast accuracy

Physical requirements

• Must be able to sit and/or stand for up to 8 hours a day.

• The worker is required to have close visual acuity to perform an activity such as:

preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defect

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $71,500- $102,200/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via v