Customer Service Representative

About the Role

We are seeking a detail‑oriented Customer Service Representative to join a fast‑paced Customer Support team. This position is ideal for someone who excels in email‑heavy customer service , case resolution, and researching solutions for client needs.

This role is not high call volume — it is primarily email and Salesforce case management. You will support account managers who oversee vehicle fleets and assist drivers with a wide variety of service-related questions.

Key Responsibilities

• Manage a high volume of customer emails and cases within SalesForce CRM
• Conduct detailed research to resolve customer issues; think critically to provide solutions
• Communicate extensively with internal departments using MS Teams
• Assist with vehicle ordering, billing changes, insurance card distribution, and driver data updates
• Create vehicle selectors and generate internal reports using company systems
• Make outbound follow‑up calls to customers as needed
• Multi‑task effectively—typing and updating records while speaking with customers
• Contact drivers via phone or email to obtain missing information

Qualifications

Must Have

• 2+ years of office‑based customer service experience
• Strong written communication skills with proper grammar
• High computer proficiency; able to navigate multiple systems and dual monitors
• Proficiency with Outlook, Word, and Excel (basic Excel required)
• Typing speed of 40+ WPM
• High School Diploma or equivalent

Nice to Have

• Experience with SalesForce
• Experience in case management or heavy email support roles

Work Environment

• 100% onsite in a modern Schaumburg office
• Business casual environment
• 1‑hour lunch (unpaid) + two 15‑minute breaks
• Optional overtime available
• Office perks include: ping‑pong tables, golf simulator, gym membership, workout classes, and sauna

Employment Details

• Contract Length: 6–12 months, with strong potential for permanent conversion
• Pre‑employment checks: Drug screen, background check, and education verification
• Worksite Address: 1299 Zurich Way, Schaumburg, IL 60196

Submittal Requirements

Candidate submissions must include:

• Resume + Summary
• Typing test (minimum 35 WPM; 40 preferred)
• Written assessment (mock email)
• Responses to the following questions:
  • Reason for leaving previous jobs (confirm if any were contract roles)
  • Any planned time off in the first 90 days
  • Explanation of computer skills and experience working in multiple systems
  • A detailed example of resolving a customer issue, including steps taken and final resolution

Why This Role Is a Great Opportunity

• Stable and growing organization
• Strong potential for contract extension or permanent hire
• Significant opportunities to demonstrate performance and grow
• Access to a newly renovated office with modern amenities
• Overtime availability for additional income

#centralpriority26

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Schaumburg,IL.

This position is anticipated to close on Apr 3, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.