Office Admin Manager

We are seeking a talented individual to join our Business and Client Services (BCS) team at Mercer. This role will be based in Chicago, IL; Minneapolis, MN; St. Louis, MO; Columbus, OH; Pittsburgh, PA; Dallas, TX; Houston, TX or Urbandale, IA office and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

As the Office Admin Manager , you will manage the integration of newly hired Office Admins into the workflow of the team. While overseeing services to ensure the efficient functioning of business support services and ensure compliance with established corporate standards.

We will count on you to:

• Assume the role of Office Admin for the designated office
• Coordinate the training schedule of new team members and help to integrate new members into the team.
• Manage workflow coordination for the team; sending out coverage notes to organize coverage as appropriate; delegate overflow work.
• Conduct mid- and year-end reviews for the assigned Office Admins in partnership with the Office Leader to facilitate staff development.
• Provide coaching to Office Admins to help them achieve their goals, improve performance, and develop new skills.
• Provide clear guidance to Office Admins regarding performance issues including conducting and enforcing disciplinary processes to enhance productivity and quality.

What you need to have:

• 5+ years of corporate administrative experience in a people manager capacity
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to coordinate and manage workflows effectively
• Experience in training and onboarding new team members
• Proven ability to provide coaching and development support
• Skilled in conducting performance reviews and providing constructive feedback

What makes you stand out?

• Ability to address performance issues and enforce disciplinary processes professionally
• Strong organizational and time management skills
• Knowledge of corporate standards and compliance requirements
• Problem-solving mindset with a focus on operational efficiency

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $57,000 to $114,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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