Chronosphere - Manager, Consulting Services

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

About the team

Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow.

About the role

The Manager of Consulting Services will lead a high-caliber team of Professional Service Consultants (Implementation Engineers) and Professional Service Principal Consultant (Solutions Architects) dedicated to accelerating customer time-to-value. At Chronosphere, we don't just "onboard"; we execute strategic migrations that move customers from legacy, high-toil environments to our scalable platform.

This role is a blend of strategic leadership and hands-on execution. You will partner with Sales and Engineering to architect migration paths for complex, large-scale enterprises, ensuring their transition is seamless, automated, and technically sound. As a people leader, you will help build the Chronosphere migration process-defining the playbooks, automation tools, and reference architectures that make switching to our platform a competitive advantage for our customers.

You Will

• Build the Migration Machine: Recruit, coach, and lead a team focused on complex data migrations and platform integrations.

• Drive Pre-Sales Strategy: Partner with Sales Engineering to design migration scopes of work (SOWs) and technical transition plans that de-risk the "switch" for prospective customers.

• Define Migration Playbooks: Build and iterate on technical playbooks for high-speed onboarding, focusing on automated data ingestion, dashboard conversion, and alerting parity.

• Eliminate Migration Toil: Champion the development of internal tools and automation scripts to reduce the manual effort required to move petabyte-scale customers onto Chronosphere.

• Act as a Technical Executive: Lead strategic architectural reviews with customer leadership, serving as the expert on how to transition complex microservices environments without losing visibility.

• Define Operational Excellence: Build a repository of "Gold Standard" reference designs and migration case studies to standardize delivery across the global organization.

Qualifications

You Have

• 6+ years of technology experience in observability, DevOps, or cloud infrastructure.

• 3+ years of leadership experience managing Professional Services or Solutions Engineering teams, with a track record of scaling service delivery.

• Migration Expertise: Proven experience leading large-scale technical migrations (e.g., cloud migrations, monitoring tool displacements, or platform re-architecting).

• Strategic Execution: The ability to move from high-level strategy to "hands-on" technical problem solving alongside your team.

• Customer-First Mentality: Experience working directly with CTOs and VPs of Engineering to deliver complex, high-stakes projects in high-growth environments.

• Continuous Improvement: A "lean" mindset-constantly looking for ways to optimize the onboarding journey and shorten the "time-to-first-insight" for customers.

Nice to Have

• Deep Observability Roots: Experience with Prometheus, M3, OpenTelemetry, or competitive legacy platforms (Datadog, Splunk, etc).

• Startup Scale: Experience building a Professional Services function in a high-growth SaaS environment.

• Commercial Fluency: Strong experience writing Statements of Work (SOWs) and managing the P&L of a services organization.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .

$151,000.00 - $208,000.00/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.