Coordinator Japan Desk (Oakbrook Terrace)

About the Company

Our client, the automotive industry leader, is seeking a Coordinator Japan Desk to join their team. As a Coordinator Japan Desk, you will be part of the Customer Support Department supporting the Japan Desk team. The ideal candidate will have excellent communication skills, a strong sense of professionalism, and a customer-focused attitude, which will align successfully in the organization.

About the Role

Job Title: Coordinator Japan Desk

Location: Oakbrook Terrace, IL (Hybrid in office three days per week)

Pay Rate: $24

Shift: 8 am - 5 pm

Responsibilities

• Support customer inquiries related to vehicle purchase, service, and customer experience areas, ensuring a seamless ownership experience.
• Communicate effectively with dealers via email and phone, providing guidance and support throughout the customer journey.
• Assist with the coordination of vehicle financing, leasing, and resale processes for expatriates and local customers.
• Lead training sessions for new team members, sharing best practices and operational procedures to ensure team success.
• Create and maintain comprehensive operational manuals to standardize processes and promote long-term team efficiency.

Qualifications

• Minimum of 3+ years of customer service experience, preferably within the automotive industry.
• Fluent in Japanese (speaking, reading, writing, listening) with mastery of Japanese business etiquette.
• Proficient in English (intermediate to proficient level) for effective communication with internal teams and dealer partners.
• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel).
• Valid driver’s license and ability to operate company vehicles as needed.

Required Skills

• Excellent communication skills.
• Strong sense of professionalism.
• Customer-focused attitude.

Preferred Skills

• Experience in the automotive industry.
• Mastery of Japanese business etiquette.

Pay range and compensation package

Opportunity to work in a dynamic, international environment supporting a renowned automotive brand. Hybrid work model with a flexible schedule to promote work-life balance. Engage in meaningful work that directly impacts customer satisfaction and brand loyalty. Be part of a diverse and inclusive team committed to professional growth. Initial remote onboarding with ongoing support and development opportunities.

Equal Opportunity Statement

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.