Insurance Follow-Up Representative

Job Title: Insurance Follow-Up Representative

Location: Oak Brook, IL

Compensation: $23 – $25 / hour (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Industry: Healthcare – Revenue Cycle / Physician Billing

Work Schedule: Monday–Friday, 40 hours/week; flexible start time between 7:30am–9:00am

About Our Client:

Our client is a growing healthcare organization with a large, multi-specialty revenue cycle operation. Their team supports providers across multiple locations and states, ensuring accurate, timely reimbursement.

Job Description:

Addison Group is hiring an Account / Follow-Up Representative to support our client’s billing operations. This role focuses on reviewing outstanding insurance balances, resolving claim issues, submitting appeals, and ensuring payments are received within established timeframes. You will work across multiple practice management and EMR platforms and collaborate with internal teams to achieve strong monthly and quarterly collection goals. Training is provided, but the team needs someone who can work independently and adapt quickly.

Key Responsibilities:

• Review unpaid insurance claims and follow up with commercial and government payors to secure timely reimbursement.
• Investigate claim status through payer portals, phone calls, and EMR work queues; correct and resubmit claims when needed.
• Prepare and submit appeals for denied, rejected, or underpaid claims, including complex denial types.
• Document all activity thoroughly in the corresponding systems and update account information to ensure accurate reporting.
• Monitor payer patterns, identify issues affecting payment, and communicate trends to leadership.
• Review A/R aging and maintain productivity expectations, including a minimum of 40 claim touches per day.
• Work within systems such as ECW, and EPIC depending on assigned accounts.

Qualifications:

Required:

• 2+ years of professional insurance A/R follow-up experience (physician/professional billing preferred).
• Experience working with commercial payors; government payor familiarity is a plus.
• Hands-on experience with at least one of the following systems: EPIC or ECW.
• Demonstrated experience handling full-cycle follow-up, denials, appeals, and payer communication.
• Strong attendance and punctuality, supported by professional references.

Preferred:

• Prior work in a multi-specialty billing office or large practice setting.

Perks:

• Contract-to-hire opportunity with long-term stability.
• Quarterly bonus structure available once converted to permanent.
• Strong company culture with comprehensive benefits and a 4% 401(k) match.
• Modern, comfortable office environment with business casual dress.
• Onsite parking available.

Additional Details:

• Type of Assignment: Contract-to-Hire
• Start Date: ASAP
• Transportation: Personal vehicle recommended
• Work Environment: Open-concept office space

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008