Critical Operations Technician

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

Overview:

The Critical Operations Technician(s) (COT) are Prime Data Center’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems.

The COT maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

Reports to: Critical Facilities Manager
Location: Onsite in data center located in Elk Grove Village, IL

Available Shifts/Schedules:

This role is a non-exempt (hourly) position with eligibility for overtime. We are hiring technicians for our brand-new data center facility in Elk Grove Village, IL (Chicago Metro area). We are currently hiring for multiple shifts:

1. Day Technicians: 7am-7pm, Rotating days (2 openings)
2. Night Technicians: 7pm-7am, Rotating days (2 openings)
3. 8 hour - M-F shift: 8hr M-F Day shift w/ occasional shift coverage of other shifts

Duties/Responsibilities:

• Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center.

• Troubleshoot of facility events within internal SLAs.

• Perform root cause analysis of equipment failures

• Ensure all safety procedures are adhered to while performing work

• Work a 12-hour shift (3 and 4 day work weeks days or nights)

• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)

• Perform BMS (Building Management System) Facility monitoring, logging, reporting, and trending of critical information.

• Utilize internal CMMS to manage building workflows and spare part inventory

• Supervise contractors who perform servicing or preventive maintenance

• Fully comply with all physical security procedures and policies

• Drive innovation while reducing operational costs in the facilities

Basic Qualifications:

• Two or more years of technical training, military training, or workplace equivalency

• Background in areas of IT, electrical, and/or mechanical

Preferred Qualifications:

• Two or more years of work experience in data center environment or equivalent.

Knowledge, Skills And Abilities:

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Current knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA, and state regulations)

Physical Requirements:

All physical requirements are expected with reasonable accommodations:

• Walk job sites in uneven terrain

• Work at heights and from ladders

• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more

• Reach and stretch to position equipment and fixtures while maintaining balance

Benefits:

• Competitive pay ($39-$46/hourly) and performance bonus program
• 401k fully vested upon enrollment, up to a 4% employer match
• Medical, dental, vision, life insurance, and disability
• Paid Time Off + Sick time

Deadline to Apply: August 31, 2025

Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.