Executive Director - Product Delivery Director

Job Description

Join us to shape a multi‑year transformation that turns bold strategy into real outcomes for our clients. Help us deliver faster time to value, higher reliability, and a better service experience across the bank.

As an Executive Director, Product Delivery in Client Onboarding and Service and the Product and Transformation team, you lead a multi‑year transformation that turns strategy into shipped outcomes and designs an operating model that connects discovery to delivery. You orchestrate large‑scale releases, embed risk and controls into how we plan, build, test, and run products, and champion progressive delivery practices to increase release frequency while improving reliability and recovery. You align investments, people, and platforms so clients experience faster time to value and stronger service, while we use clear decision rights, transparent governance, and actionable metrics to guide priorities and continuous improvement. You coach teams, foster a culture of accountability and craftsmanship, and work across product, engineering, operations, and controls to remove blockers and deliver measurable impact.

Job Responsibilities:

• Direct the principal activities across the end‑to‑end product delivery journey—intake, dependency management, release and deployment, and product operationalization—with a focus on feasibility and readiness.
• Maintain a transparent portfolio view of timelines, cross‑team dependencies, and environmental constraints; identify and resolve blockers early.
• Monitor product performance and delivery flow; translate insights into efficiency gains and coordination improvements.
• Own and continuously improve the change management framework across functional partners, integrating risk, controls, compliance, and regulatory requirements.
• Lead collaborative forums on resource planning, dependency risk, and deployment techniques; ensure fit-for-purpose environments and tooling.
• Coach the product delivery organization on best practices in product lifecycle management, SDLC, DevOps, and service management.
• Foster a culture of continuous improvement, operational excellence, and outcome orientation across COS and P&T.

 

Required Qualifications, Capabilities, and Skills: 

• 8+ years delivering complex products, platforms, or enterprise technology in regulated environments, with significant experience in operational management and change readiness.
• Proven leadership of enterprise‑wide release and deployment practices; demonstrated ability to manage timelines, dependencies, and production readiness at scale.
• Advanced knowledge of the product development lifecycle and SDLC; strong technical acumen across architecture and design, CI/CD, testing automation, and service operations.
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Excellent communication and stakeholder management; ability to lead through influence and drive cross‑functional outcomes.
• Track record of coaching high‑performing teams and removing systemic blockers to delivery.
  
  

Preferred Qualifications, Capabilities, and Skills: 

• Recognized thought leader in product delivery, operational transformation, or large‑scale change in financial services.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.