Sr. MES Technical Support Engineer

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As a Sr. MES Technical Support Engineer, you will leverage your extensive experience to provide advanced technical support and expertise for Manufacturing Execution Systems within the Rivian manufacturing environment. You will tackle complex issues, take the lead on small projects, mentor other support engineers, champion process improvements, conduct 5-why RCAs as part of the Problem Management program and contribute significantly to the overall stability and enhancement of the MES infrastructure. This position will be located in Normal, IL and report to our Sr. Manager, Factory IT Operations.

● Advanced Technical Support and Problem Resolution:
○ Provide expert-level support to diagnose and resolve intricate technical issues affecting MES and other factory digital systems (software, hardware, integrations).
○ Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations.
○ Analyze complex system problems, identify root causes, and implement effective mitigations (log analysis, diagnostics, scripting).
○ Act as the escalation point for complex MES-related incidents, ensuring fast resolution to minimize downtime.
○ Coordinate incident response activities on all digital systems related incidents (logging, categorization, prioritization).
○ Collaborate with cross functional technical teams to resolve incidents efficiently.
○ Track and monitor incident resolution progress and escalate as needed.
○ Oversee the entire incident lifecycle (identification to closure), ensuring proper documentation.
○ Facilitate post-incident reviews and report on incident metrics and performance.
○ Conduct cross-functional root cause analysis (RCA) of significant incidents and ensure corrective actions are implemented.

● System Administration, Maintenance, and Optimization:
○ Administer, configure, and maintain various factory digital applications beyond the core MES.
○ Plan and participate in system maintenance activities, upgrades, and patches for MES and other digital systems.
○ Identify and implement appropriate in-scope changes to optimize the performance, reliability, and scalability of MES and related digital systems.
○ Lead efforts to enhance manufacturing system stability, scalability, and performance, ensuring long-term operational efficiency.
○ Manage HMI endpoint configuration in alignment with Integration teams.

● Project Involvement, Technical Leadership, and Collaboration:
○ Lead or actively participate in projects related to the implementation, upgrade, integration, and expansion of MES and other factory digital systems.
○ Provide technical leadership and guidance to other support engineers, fostering their professional growth.
○ Interact with software and hardware vendors for support, upgrades, and issue resolution.

○ Work with Manufacturing Engineering, IT Project Management, and Integration teams to capture information necessary for new work location commissioning.

● Documentation, Compliance, and Strategic Improvement:
○ Create and maintain comprehensive technical documentation (system configurations, troubleshooting guides, knowledge base articles, SOPs).
○ Ensure all supported systems adhere to relevant industry regulations and internal policies, participating in validation activities as needed.
○ Contribute to the design and architecture of MES and factory digital solutions.
○ Proactively identify opportunities for system optimization and process improvements within Manufacturing IT/MES applications, driving initiatives that improve overall plant operations.
○ Provide ad-hoc training to line operators on MES usage best practices.

● Bachelor's degree in a relevant technical field (Engineering, Computer Science, IT).
● Significant (5+ years) experience supporting and administering MES and other factory digital systems.

Salary Range: USD - $79,700 - 99,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected] .

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.