Lead Customer Experience Specialist
- Leads the delivery of strategic projects and continual improvement initiatives to support business goals.
- Manages the development of agent materials, system tools, policy and procedures, and risk controls.
- Monitors performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
- Identifies ways to leverage data and information to drive insights and understand customer and employee experiences.
- Bachelor's degree in marketing, Business Administration/Management or related field
- 4+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution or related field
- In lieu of degree, 8+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, or related field
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