North America Sales Support Manager

PTx is leading the way in revolutionizing agriculture with prevision. PTx is a global provider of seamless compatible, powerfully simple precision ag solutions. Our industry-leading brands span farmer’s needs across the crop cycle – connecting, controlling, guiding, spraying and data management. We build solutions that equip farmers to connect machinery across brands in their operations, maximize their resources and make decisions with confidence.

Your Impact

• Own the ordering support process, ensuring all orders are handled smoothly and accurately in collaboration with various internal teams like Sales, Finance, Marketing & Fulfillment.
• Lead & develop a high-performing Sales Support Associate (SSA) team, providing coaching and guidance to promote accountability, engagement, and operational excellence.
• You and your team are the primary point of contact for post-sale support, addressing inquiries from dealers, OEMs, and the sales team regarding order status, documentation, order changes, and issue resolution.
• Maintain strong communication and identify opportunities for improvement, proactively updating stakeholders, creating and maintaining service documentation and resources, and collaborating with cross-functional teams to resolve pain points.
• Track and report on key service metrics, monitoring performance indicators such as SLAs, onboarding timelines, and satisfaction ratings to drive continuous service improvement

Your Experience and qualifications

• Experience & Skills: Bachelor’s degree or equivalent level of work experience. At least five years of experience in Customer Success, Sales Operations, or similar roles. This includes proven leadership experience with cross-functional or global teams, a strong understanding of order-to-cash processes, and exceptional communication and coaching skills. You must be comfortable with ERP/CRM systems and able to manage multiple priorities under tight deadlines.
• Action-Oriented Mindset: The role requires a highly organized individual with a strong bias for action and a service-first approach. You should be proactive in identifying and implementing continuous improvement opportunities to resolve order-related issues and elevate the overall post-sale customer experience.
• Industry Experience (a plus): While not required, experience in the agriculture is a plus.
• Global Collaboration: The ability to work effectively across global time zones and cultures is essential, indicating a need for flexibility and strong interpersonal skills in a diverse environment.
• Key Performance Outcomes: Success is measured by several key indicators: sales and dealer support experiences that are consistently rated as clear and helpful, a sales support team that is engaged and meets or exceeds SLAs, continuous improvement opportunities are identified and acted on proactively consistently elevating the customer experience, and new dealers being onboarded quickly and confidently.

Your Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

Your Workplace

You will work with your wonderful PTx colleagues in Morton, IL at our warehouse facility.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

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