Volunteer Manager

Job Description

Job Description

JOB TITLE : Volunteer Manager

CUSTOMARY HOURS: Full-time

FLSA STATUS: Exempt
HOURS/WEEK : 40

DIVISION: Marillac St. Vincent

DEPARTMENT : Mission

DIRECT SUPERVISOR : Chief of External Affairs & Mission

DIRECTLY SUPERVISES : None

Mission

Marillac St Vincent Family Services strengthens and amplifies the voices of marginalized communities-in the Vincentian spirit of service-through education and programs tailored to fostering thriving and sustainable communities in Chicago.

Core Values

Our employees commit themselves as individuals to live out the core values of integrity, excellence, creativity, advocacy, respect and empowerment in our daily work, as we serve the needs of others.

Integrity - Acting with transparency, humility and honesty

Excellence - Providing quality care with compassion

Creativity - Being continuously resourceful and inventive

Advocacy - Supporting the cause of those who lack resources for a reasonable

Quality

Respect - Recognizing our own value and upholding the dignity and value of all

people

Empowerment - Providing skills and resources to achieve full human development

Team Behaviors

1. Versatility – Understanding and appreciating different and opposing perspectives on an issue; adapting one’s approach as the requirements of the situation change; an eagerness for positive action; self-control; active listening.
2. A collaborative work model – Cooperatively working and sharing responsibility; contributing to the group effort; realizing a sense of commitment and ownership in the success of the organization’s goals.
3. Mutual accountability – Holds others accountable with their roles; provides and receives feedback and takes constructive action.
4. Client/customer advocate – Identifies opportunities to improve quality of services; presents oneself professionally.
5. Protects confidentiality & privacy – Respects and protects information about all staff and clients.

General Summary

Reporting to the Chief of Eternal Affairs and Mission, the Volunteer Manager is responsible

for supporting and initiating partnerships and community engagement including the direct management of volunteers for Marillac St. Vincent Family Services. The Volunteer Manager

will manage group volunteer experiences and requests, create innovative engagements to complement development activities; initiate new partner and community relationships as appropriate and recruit, interview, train, coordinate and supervise all program volunteers at MSV. This engagement supports MSV mission and programs ensuring enhanced program services and a positive, impactful experience for all stakeholders.

Duties & Responsibilities

• Work with the Chief of External Affairs and Mission and the Development team to assess current donor and volunteer relationships to explore possibilities for stronger engagement.
• Identify potential individuals or groups for volunteer engagement.
• Actively participate in community and partner led events, to build relationships, foster collaboration, and support shared projects that align with the MSV Mission and objectives of the MSV and the objectives of the MSV East Garfield Community Hub.
• Build strong relationships with key program staff to gain insight into participant needs and program priorities.
• Promote engagement activities through social media, newsletters, and other communication channels to build awareness and excitement.
• Maintain accurate records of volunteers and prospective volunteers to support effective agency communication records.

Coordinating Volunteers

Recruitment & Training

• Volunteers will be actively recruited to contribute to MSV’s core programming, early childhood, youth development, community connections, events, and operational support ensuring mission aligned services across all areas.
• Build and nurture relationships with new partners to grow individual and group volunteer engagement and deepen Mission support.
• Coordinate with the development team to create volunteer opportunities for existing donor base and partner entities.
• Present at New Employee Orientation Monthly on Volunteer Opportunities for staff.
• Review of all applications for compliance and signatures.
  1. Enforce Organizational background check and screening services polices for volunteers

• Foster a thriving team culture by providing opportunities to celebrate events and professional development.
• Balance “Mission Critical” volunteers with “Mission Enhancing” volunteering.
• Build trust, appreciation, and attachment with the volunteers.
• Communicate monthly with volunteers on updates and schedules.
• Create clear role descriptions and expectations for all volunteer positions.
• Supervise volunteers and provide ongoing support and feedback.
• Coordinate logistics for group volunteer events and special events.

Supervision & Scheduling

1. Oversee volunteer compliance with child care IDHS, HS, and EHS rules.
2. Evaluate and document volunteer skills to determine if they are the right fit for MSV
3. Maintain a weekly schedule to communicate to the Reception Desk, Operations Staff (if involved) and Development Staff so that any of these staff members could assist volunteers

Volunteer Participation-Tracking & Recognition

1. Coordinate with the evaluation team to ensure traced outcomes align with the MSV strategic plan and priorities.
2. Feature a “Volunteer of the Month” or other volunteer highlights for website quarterly.
3. Prepare documentation for the required volunteer hours.
4. Work with the Chief of Development to create a stewardship program for volunteers.

Job Requirements

Experience/Education

Bachelor’s degree required

Qualifications

Must exemplify self-starter skills which includes, but is not limited to, excellent verbal and written skills to accurately convey the mission of Marillac St. Vincent Family Services and interact effectively with the public, staff, & volunteers; ability to multi-task and determine priorities to meet press deadlines and utilize creativity to develop innovative ways of sharing MSV’s mission externally. Must have passion for MSV’s Mission. Must have strong knowledge of business etiquette and protocol. Requires necessary time management and organizational skills. Detail-oriented. Proficiency with Microsoft Office is needed, and some familiarity with development database software such as Raiser’s Edge, E-Tapestry and Donor Perfect preferred. Ability to effectively represent the Daughters of Charity Ministries’ mission required. Must have a valid Illinois driver’s license and a good driving record.

Language

Ability to read and speak English proficiently.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear.
2. Possess the ability to fulfill and any all-office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry and database management, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.).
3. Fine hand manipulation (keyboarding).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Internal office space.
2. The noise level in the work environment is usually low to moderate.