Director, Reporting and Market Insights (Remote)

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are hiring a Director of Reporting and Market Analytics . This role is primarily focused on developing and deploying data-driven reports, tools and insights in support of ADP TotalSource sales and retention goals. You will be responsible for analyzing key business metrics and performance standards to identify gaps and areas for improvement for both the Special Markets team and our ADP TotalSource colleagues. The successful hire will leverage analytics resources to elevate the market knowledge and expertise of the sales and consulting teams. Additionally, you will be responsible for developing and maintaining a best-in-class reporting suite that drives positive business and client outcomes. A critical aspect of this role is ensuring that team members understand, adopt, and effectively use these tools, with mechanisms in place to assess and enhance their proficiency and engagement.

This position can be entirely virtual/remote/work from home and you can sit anywhere in the US.

• Responsible for developing and maintaining a best-in-class reporting suite – focused on market insights, business outcomes, performance and activity tracking;
• Lead all ad hoc analytics and insights requests in support of sales, client retention and market intelligence;
• Drive automation of key recurring deliverables through creation of tools and processes that drive efficiency – i.e. Quarterly Market Insight Reports, etc.;
• Develop and maintain performance reporting dashboards, tracking key activities for Special Markets and TotalSource team members;
• Ensure data consistency and integrity across all reporting tools and dashboards to support accurate decision-making;
• Utilize data storytelling techniques to translate complex analytics into actionable insights for both internal teams and PEO clients;
• Work alongside ADPTS Benefit Activation Team (BAT) to execute trainings and/or workshops to drive increased adoption and utilization of reporting and analytics resources
• Regularly lead internal data and market intelligence trainings for SM Benefit Consultants and Client Success Executives;
• Collaborate with IT and data teams to enhance data infrastructure and reporting capabilities;
• Liaise with divisional data and reporting specialists to maintain a reporting suite that continues to meet Gallagher standards, and lead any necessary transition projects to ensure compliance;
• Escalate and support resolution of platform issues to drive high levels of client satisfaction in Gallagher’s data-driven approach;
• Manage small team of reporting analysts and look to grow the capabilities and reach of this team over time.

• Bachelor’s Degree and 8+ years of related experience
• Healthcare background, and/or previous experience with payer or brokerage environments a plus
• Strong project management skills
• Proven experience in leading and developing teams to enhance reporting capabilities
• Superior Excel and data analysis skills
• Working knowledge of Python and SQL required
• Prior working knowledge of Tableau and PowerBI a plus
• Excellent verbal and written communication
• Strong data, underwriting or analytics background; coding knowledge preferred
• Healthcare and employee benefits experience a plus
• Strong ability as a “data storyteller” – able to take complex analytics and simplify for internal and external stakeholders;
• Excellent grasp of market-leading reporting and dashboarding tools
• Strong ability to develop professional relationships with internal and external stakeholders;
• Ability to sell the value of GBS data products and services by illustrating the potential impact to prospects and existing accounts

#LI-DK3

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.