Insurance Agent - Sales

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach includes our own insurance carrier, insurance brands and partner brands.

Job Summary

Hartville is seeking an entry‑level Insurance Agent (Sales Focused) who will report to the Supervisor, Sales. Agents are responsible for assisting customers by providing information about products and/or services, confidently answering questions, and ultimately helping them see the value in choosing coverage to protect their pets. Job Location: Remote – USA.

Main Responsibilities

• Actively contributes to solution innovation, sales efforts, and retention strategies, turning everyday service interactions into opportunities to reinforce value and secure commitment from both current and prospective clients.
• Sales Targets: Meet or exceed monthly and quarterly sales goals by actively seeking new business opportunities and converting leads into customers.
• Customer Engagement: Build and maintain relationships with potential clients by providing information about pet insurance products and services.
• Claims Assistance: Provide support to clients in the claims process, addressing inquiries and ensuring timely resolution of issues.
• Training and Development: Participate in ongoing training sessions to enhance sales skills and product knowledge, staying updated on industry developments.
• Maintains understanding of federal and state regulations to include compliance.
• Responds to internal and external inquiries within stated service level agreements.
• Performs other duties and responsibilities as assigned to support the broader goals of the team and contribute to a high‑performing, customer‑focused sales environment.

Basic Qualifications

• 2 years of sales, call center, or relevant experience preferred.
• Must have and maintain Property & Casualty License, or must obtain within 45 days of hire.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short‑term and long‑term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company‑wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)