Quality Assurance Analyst

Summary

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

· Annual allotment of free hotel stays at Hyatt hotels globally

· Flexible work schedule

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

· Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

•Develop and execute test plans for mobile apps, APIs, and backend services.

•Perform functional, regression, and integration testing across iOS and Android.

•Validate UI/UX behavior, loyalty tier logic, screen flows, and messaging.

•Log and manage defects with clear reproduction steps and supporting evidence.

•Test Digital Key provisioning, BLE interactions, access workflows, and device-credential flows.

•Validate reservation ingestion, updates, and synchronization across systems (OPERA, RESERVE, UPMS, OXI).

•Troubleshoot failures using logs, proxy tools (Charles/Proxyman), SDK behavior, and backend data.

•Collaborate with Engineering, Product, QA Automation, and Property Systems teams.

• Support hotel-facing teams with scenario validation and issue reproduction.

•Maintain documentation, SOPs, and QA knowledge base content.

•Monitor QA/UAT environment health and support readiness for mobile releases.