Relief Customer Service Representative
First Financial Bank
Urbana, IL
Relief Customer Service Representative Location Urbana, IL : First Financial Bank Job Title Relief Customer Service Representative Status Non-Exempt Reports To Branch Management Team Summary Assist the Company in accomplishing our vision: to satisfy all of our customers' financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses. Our Expectations for our Relief CSRs: Along with the rest of the Branch Management team, Relief CSRs are the face of our company and represent First Financial Bank in the community. Relief CSRs serve in a dual-purpose role which requires the associate to fulfill responsibilities of both a Relief Teller and a Relief Customer Service Representative. Relief CSRs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in an accurate and timely manner while providing exceptional customer service. Relief CSRs introduce and sell new products and services to customers, and generate leads for other members of the sales team to close. Our best Relief CSRs constantly go the extra mile to greet customers, make them feel welcome, and engage customers to learn about their financial needs. An excellent Relief CSR can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. Relief CSRs generally spend less time performing teller duties. Relief CSRs are assigned to banking centers within their designated area(s) based on staffing needs. Job Entry Requirements
- High School diploma/GED or six months' experience in the teller function, as well as sales experience, particularly in cross-marketing products and services, or Bachelor's degree in a related field
- Experience working in a team environment and developing relationships
- Excellent customer service and interpersonal skills required
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Professional dedication
- Strong organizational skills with attention to detail
- PC and internet proficiency
- Previous experience selling products and services
- Previous experience meeting customer satisfaction and sales goals
- Previous experience working in a fast-paced environment
- Must have the ability to multi-task
- Must have the ability to maintain confidentiality, use tact and diplomacy and maintain professional dress
- Good understanding of financial products and services
- Good organizational skills
- Will be asked to perform the duties of the role based on the needs of the branch, which may vary
- Personalizes each customer interaction while accurately processing banking transactions, including balancing daily, as defined in the Teller (Customer Service Associate)
- Proactively advises consumers and business customers by recommending appropriate bank products, accounts, loans, and various financial services
- Maintains strong customer relationships to expand cross sell opportunities looking to deepen share of wallet
- Maintains up to date knowledge of products, services, technology and regulations
- Maintains operational records, reports and procedures as required
- Maintains a professional and organized work station
- Analyzes problems and provide solutions in coordination with branch management.
- May be responsible for closing the branch without other branch management personnel present
- Assists with weekly and monthly branch reports
- Assists branch management with daily duties as assigned
- Demonstrates compliance with all bank regulations for assigned position
- Completes all assigned compliance training
- Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards
- Services account transaction requests
- Uses brief, simple questions to qualify needs and uses open-ended questions to generate a two-way conversation
- Asks qualifying questions
- Allows time for customer to respond
- Provides feedback to assure understanding of customer responses.
- Identified potential needs through observation, questioning, and listening
- Suggests solutions by explaining benefits
- Gives the customer any appropriate product literature
- Documents referral to appropriate bank representative using required process
- Performs all assigned functions required to assist branch in meeting its sales/production goals
- When referrals are made, follows through with the banker to determine the outcome of the referral
- Establishes with Sales Manager personal goals for improving service and sales referral behaviors
- Develops with Sales Manager an action plan designed to improve operational and sales goals as identified
- Exceptional customer service skills
- Previous or current teller and/or customer service experience preferred
- Good organizational and communication skills
- Willingness to accept responsibility and make minor decisions
- Must perform well under stress
- Able to confront issues as they arise
- Knowledge of computer applications (word, excel, etc.) preferred
- Provides Proper Telephone Etiquette to Internal/External Customers
- Services Internal/External Customer Requests/Inquiries
- Reviews Required Documentation for Accuracy and Completeness
- Recognizes and Follows Through on referral Opportunities
- Personal Development as Established with Manager
- This position requires compliance with the SAFE Act Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
- Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
- To be able to fulfill applicable requirements and responsibilities under the bank's related policies and programs
- Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors
- Limited physical effort required
- Regularly required to talk and hear. Frequently required to stand, walk, sit, use hands to finger, handle or feel objects, work tools or equipment, and reach with hands and arms. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- Average amount of pressure to work efficiently and accurately
- Above average mental effort consisting of complexity of decision making; time pressure, concentration, and memory
Posted 2025-11-16
Recommended Jobs
Engineering Intern - Summer 2025
Altimeter Associates
Chicago, IL
As an Aviation Engineering Intern at Altimeter Associates, you'll have the opportunity to work on exciting projects that combine innovative design with technical expertise. You'll contribute to a var…
View Details
Posted 2025-10-22
Full Time - Head Cashier - Day
Lowe's
Rockford, IL
**Essential Functions:** **NOTE:** Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out - Demonstrates ability to monitor and identify customers w…
View Details
Posted 2025-11-14
Class A Truck Driver CDL Dry Van No Touch
10-4 Logistics USA
Schaumburg, IL
10-4 Logistics USA seeks reliable, safety‑focused Class A drivers to operate dry van, no‑touch drop‑and‑hook freight east of I‑35. This opportunity offers competitive pay, a sign‑on bonus, full benefi…
View Details
Posted 2025-10-23
Commercial Driver - Full Time
AutoZone, Inc.
Chicago, IL
**Job Description** AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain w…
View Details
Posted 2025-11-13
Discover Adventure and Healing in Vibrant Champaign!
NurseRecruiter
Champaign, IL
RN Operating Room job in Champaign, IL Are you ready to embark on an unforgettable journey as a Registered Nurse in vibrant Champaign? Picture yourself working in a state-of-the-art Operating Room wh…
View Details
Posted 2025-08-19
Dry Van Truck Driver - $1,000 Sign-on Bonus
Anderson Trucking Service
Chicago, IL
Job Description Job Description Contracting CDL-A Drivers High-End Earning Potential - Lease drivers earn $3,500-$4,300 per week Attractive Lease Purchase Program - No money down, no credit…
View Details
Posted 2025-11-13
Licensed Civil Engineer - Infrastructure & Materials Specialist #1510
Keller Executive Search
Champaign, IL
We are representing a well-established infrastructure consulting organization with more than 25 years of operational history across the United States. Our client focuses on comprehensive asset manage…
View Details
Posted 2025-11-12
Technical E-Commerce Program Manager
Naperville, IL
*We are unable to sponsor for this permanent Full time role* *Must be open to occasional Travel, position is Bonus and Incentive eligible* Prestigious Digital Partner Firm is currently seeking a Te…
View Details
Posted 2025-10-22
Commercial Tire Service Technician
JACK'S TIRE SALES AND SERVICE INC
South Beloit, IL
Job Description Job Description Jack's Tire in South Beloit is a rapidly growing family owned business looking to add a commercial Service Technician with experience . If you are a commerc…
View Details
Posted 2025-11-07
Remote Entry-Level Sales Representative (Training Provided)
AO GlobeLife
Champaign, IL
AO Globe Life is a company that works with all major members of labor unions, credit unions, associations, and their families across the US and provides them with their permanent benefits. We are ded…
View Details
Posted 2025-11-07