Technical E-Commerce Program Manager

*We are unable to sponsor for this permanent Full time role*

*Must be open to occasional Travel, position is Bonus and Incentive eligible*

Prestigious Digital Partner Firm is currently seeking a Technical Program Manager with E-commerce experience. Candidate will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. Candidate will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts.

Responsibilities:

Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.

Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.

Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.

Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.

Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies.

Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs).

Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers.

Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives.

Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements.

Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams.

Align teams around project priorities and guide them through potential roadblocks or challenges.

Promote a collaborative, solution-oriented approach to problem-solving, fostering a culture of continuous improvement.

Assist in developing and executing account management strategies to ensure long-term client retention and growth.

Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement.

Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
• Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration.
• Project Management Certifications: PMP, or similar is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Ability to manage complex, multi-phase projects in fast-paced environments.
• Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization.
• Strong organizational, problem-solving, and decision-making skills.

Preferred Skills:

• Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience managing cross-functional, geographically dispersed teams.
• Experience with Agile and Waterfall project management methodologies.