Customer Service Representative (Healthcare)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION SUMMARY:

Responsible for customer service activities supporting Atrium Sales. This team leans in to provide support to healthcare practitioners, pharmaceutical providers and other healthcare professionals across shipping inquiries, new account leads, and additional technical support as needed.

Responsibilities include but are not limited to handling customer calls, order processing, triaging internal inquiries and requests, and supporting sales initiatives to enhance customer satisfaction.

KEY RESPONSIBILITIES:

• Handle incoming calls in a timely, efficient, and professional manner. Ensure the quality and consistency of each call by effectively following policies and procedures.
• Receive and accurately process customer orders and enter approved customer credits into the JDE system.
• Triage inquiries from cross-functional team members (i.e., Supply Chain, Finance, Quality, etc.) requiring investigation, trouble shooting, and problem-solving activities.
• Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution to relevant team members via ticketing system and/or email.
• Assist with inquiries and follow-up via Service Console ticketing system as assigned.
• Participate in all product training sessions and complete assigned compliance trainings.
• Support sales initiatives by proactively promoting featured products and special promotions, and cross-selling/up-selling to ensure customer satisfaction.
• Conduct outbound calls as needed to ensure effective customer communication.
• Support other team members as needed.

EXPERIENCE AND QUALIFICATIONS:

• High School Diploma is required but a Bachelor’s Degree is preferred.
• At least 1 year of experience in a healthcare, shipping, customer service, or related field.
• SalesForce experience would be beneficial.
• Strong understanding of emerging digital trends and their relevance to an insight driven workplace.

SKILLS:

• Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders.
• Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities.
• Effective trouble shooting and problem-solving skills.
• Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams.
• The ability to work comfortably in a highly dynamic, fast-paced and sometimes ambiguous corporate environment, where a high degree of flexibility is required.
• Strong attention to detail with the ability to balance multiple priorities and meet deadlines.
• Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Magento, RingCentral and JDE experience preferred.

This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.

The approximate pay range for this position is $40,000 to $45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com).

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 368246

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