Retail store manager

Job Description

Our client is an innovative marketing and retail platform that bridges the gap between online brands and the in-person marketplace. As an incubator for emerging e-commerce businesses, they create immersive retail experiences that allow customers to discover, demo, and purchase products in real life, powered by digital convenience.

Why Join Us?

• Be part of a cutting-edge retail concept that's redefining how consumers connect with online brands.

• Work in a creative, fast-paced environment with opportunities to grow alongside the company.

• Help shape the future of hybrid retail experiences

Role Overview:

We're seeking a dynamic and customer-focused Retail Store Manager to lead operations at our new experiential retail space. This store will showcase products from online brands, allowing customers to interact with demos and purchase items via QR codes linked to each product. The manager will be the face of the store, guiding customers through the experience, supporting product education, and driving engagement and sales.

Key Responsibilities:

• Oversee daily operations of the retail space, ensuring a clean, organized, and welcoming environment.

• Educate customers on how to demo products and use QR codes to make purchases online.

• Encourage product interaction and provide knowledgeable support to enhance the customer experience.

• Train and manage retail associates to deliver consistent, high-quality service.

• Coordinate with brand partners to ensure accurate product displays and updated QR code links.

• Monitor inventory of demo units and ensure proper maintenance and presentation.

• Track customer feedback and purchasing trends to inform future merchandising and marketing strategies.

• Collaborate with marketing and tech teams to optimize the in-store digital experience.

• Handle scheduling, reporting, and basic administrative duties.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years of experience in retail management, customer experience, or brand activation.

• Strong communication and interpersonal skills with a passion for educating and engaging customers.

• Tech-savvy and comfortable torubleshooting wifi connectivity and using mobile apps, QR code systems, and digital POS tools.

• Ability to lead a team and foster a collaborative, energetic store culture.

• Flexible schedule and willingness to work weekends or evenings as needed.

• Management of retail layouts - Experience working with emerging brands or in experiential retail is a plus.

• Experienced with popular social media platforms and marketing content creation.