Customer Support Specialist

LaSalle Network is partnering with a well-established educational products company to hire a Customer Support Specialist to join their team in Vernon Hills, IL. This is a great opportunity for a customer-focused professional who enjoys interacting with people, solving problems, and working as part of a collaborative team.

The Customer Support Specialist will serve as a key point of contact for visitors, customers, and employees while supporting front desk operations, customer service, order processing, and inventory management. The ideal candidate is positive, organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

What You'll Do

• Serve as the first point of contact for visitors and create a welcoming, professional experience

• Manage visitor check-in and day-to-day front desk operations

• Answer and route incoming phone calls

• Coordinate incoming and outgoing mail, packages, and deliveries

• Respond to customer inquiries via phone, email, website submissions, and social media

• Assist customers with orders, product questions, and general inquiries

• Research and resolve customer concerns and escalated issues

• Monitor customer portals for orders, shipping notifications, and updates

• Collaborate with internal teams to support customer and operational needs

• Assist with facility-related concerns and other administrative needs as needed

What We're Looking For

• High School Diploma or equivalent required

• 1–3 years of customer service, reception, front desk, or administrative experience

• Proficiency with Microsoft Office applications, including basic Excel

• Strong verbal and written communication skills

• Excellent organization and multitasking abilities

• High attention to detail and accuracy

• Strong problem-solving skills and follow-through

• Positive, professional, and customer-focused attitude

• Ability to remain calm and effective in a fast-paced environment

Position Details

• Compensation: $20.00–$22.00/hour, based on experience

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Location: Vernon Hills, IL

• Work Model: 100% onsite

• Employment Type: Contract-to-Hire

• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit

If you're looking for a customer-facing opportunity with a strong team environment, excellent training, and room to grow, apply today!

Alyssa Ebbole
Recruiter

LNOSHR