Commissary Manager

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and soon CHICAGO ! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Commissary Manager in Chicago!

The Commissary Manager is a key leadership position responsible for overseeing the production, standards, and quality of commissary production. This role will be responsible for creating an efficient work environment and ensuring all commissary orders are fulfilled accurately and on time. You will be responsible for supporting high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools. You’ll lead by example and hold all team members accountable for their performance and product output, and do so through our Core Values (“VIBES”).

Company Core Values & Expectations:

• V ibrant – Abundantly happy, fun, passionate, playful, and kind
• I ntegrity – Honest, caring, real, and always striving to do the right thing
• B elonging – Work as a team to make people feel welcome
• E nergy – Active, proactive, and work hard to make things happen
• S eize the Moment – Make the most of every opportunity by saying yes, by trying new things, and by being original

As a CYM leader, you’ll make an impact by:

• Mentoring and developing your team, working side by side with your leaders in the field
• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods

Your core responsibilities will be:

• Communicate the vision of Call Your Mother to managers and teams and ensure that our vision is executed every day.
• Lead and oversee all Commissary operations, including production, distribution, and quality assurance.
• Oversee labor, inventory, and food cost management to ensure profitability, while maintaining high-quality standards and team satisfaction.
• Ensure that all commissaries comply with health and safety regulations, food safety standards, training and development plans, and company policies.
• Analyze key performance indicators (KPIs) across commissaries to identify trends, opportunities for improvement, and ensure that all operational targets are met or exceeded.
• Quick to react to financial opportunities related to production cost and labor costs.
• Support leaders to ensure that equipment and facilities are maintained at standards necessary to ensure smooth operations and safe working conditions.
• Identify team members with high potential and ensure that training plans are created and implemented to help develop our future leaders.
• Conduct monthly business reviews with the leadership team to review P&Ls, surface customer insights, areas of improvement, and plans to grow the business.
• Maintain constant feedback loops between all relevant stakeholders to maintain an extremely high level of accuracy, food quality, and communication.
• Provide leadership, guidance, and mentorship for direct report managers.
• Be a voice of calm and confidence in high-pressure situations and demonstrate leadership through adept problem-solving.

You’ll be a great addition to the CYM team if you have:

• 4+ years experience as a baker or prep cook in a food production space
• 2+ year experience as manager in a food production space
• Have a good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
• Time management skills to deliver quality products on schedule
• Have ServeSafe Manager’s Food Safety Certification
• Can coordinate multiple tasks such as food and labor costs while maintaining required standards of operation in daily shop activities
• Are hospitality-oriented and hold a passion for the guest experience
• Flexibility – proactively manage your schedule to support the needs of the business, which can include weekends, holidays, evenings, and potential overnight shifts
• Outstanding leadership skills and ability to motivate a diverse team in a fast-paced environment
• Ability to attract, develop, and retain high performing team members
• Positive attitude and passion for food required!
• Believe in a hands-on managing style and be willing to lead by example
• Have a high-energy, positive can-do attitude that thrives in a fast-paced environment
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently, proven coaching and leadership skills for a diverse staff
• Can work flexible shifts and schedules, inclusive of weekends and holidays.

You’ll love working at CYM because:

• Base salary of $70k plus annual bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.